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Helpful answers
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Jan 2, 2014 7:34 AM in response to reneegrannysby matt00,Hey reneegrannys,
Thanks for the question. It sounds like you are doing everything correctly. To double check, follow these steps:
http://support.apple.com/kb/HT4976
To enable emoji from the keyboard settings in iOS:
1. Tap Settings > General > Keyboard.
2. Tap Keyboards.
3. Tap Add New Keyboard.
4. Locate and tap Emoji.
If you continue to have issues, let’s restore your iPad using iTunes:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thanks,
Matt M.