HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
rodbender
Level 1 (0 points)

Q: my screen is like a blue/grey colour and will not turn on/off even when pushing home button and on/off button together

my screen appears to have locked, i have tried pushing the on/off button and home button at the same time but no response

iPhone 4, iOS 7

Posted on Dec 30, 2013 10:58 PM

Close
rodbender

Q: my screen is like a blue/grey colour and will not turn on/off even when pushing home button and on/off button together

  • All replies
  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Jan 2, 2014 7:52 AM in response to rodbender
    Community Specialists
    Jan 2, 2014 7:52 AM in response to rodbender

    Hi rodbender,

     

    Thanks for visiting Apple Support Communities.

     

    If your iPhone is unresponsive and will not reset, be sure to try these steps from the iPhone: Hardware troubleshooting article:

    • If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

    Best Regards,

     

    Jeremy