Updating my Apple TV

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Level 1

0 points

Updating my Apple TV

I have an Apple TV (MD199LL/A) and I have been trying to update it for the longest time. It is currently running 5.3 software and everytime I turn it on it says I have an update but when I tell it to download and install it gets through the download process but won't install the update. I have checked my wire connection and internet connection and everything is good there. It says the signal strength for my WiFi is strong. I have even restarted the system. I can access all the other web enabled apps like NetFlix and Hulu Plus but it will still not allow me to update. Is there any fix for this?

Apple TV 3rd gen-OTHER

Posted on Dec 30, 2013 11:45 PM

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Answer 1

blueeos

Level 1

87 points

Dec 31, 2013 12:08 AM in response to DeafNatural

http://support.apple.com/kb/HT3180

Have you tried the above reset procedure?

Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
Unplug the Apple TV power cord for three seconds, and then plug it back in.

My ATV 2 has 6.x.x.

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Answer 2

DeafNatural Author

Level 1

0 points

Dec 31, 2013 1:51 AM in response to blueeos

Thanks for the suggestion. I tried it out but it didn't resolve the problem. I'm still getting the same message about not being able to update. 😟

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