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itunes has stopped working when syncing ipad or ipod

I'm using windows 7 and thats the description of the problem


Source

iTunes



Summary

Stopped working



Date

29-Dec-13 2:50 AM



Status

Report sent



Description

Faulting Application Path: C:\Program Files\iTunes\iTunes.exe



Problem signature

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 11.1.3.8

Application Timestamp: 5274a87d

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7600.16915

Fault Module Timestamp: 4ec49caf

Exception Code: c0000005

Exception Offset: 0005663e

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 9e27

Additional Information 2: 9e2778096e7e1e2a2e0302fe58f3eea8

Additional Information 3: 9e27

Additional Information 4: 9e2778096e7e1e2a2e0302fe58f3eea8

iOS 7.0.4

Posted on Dec 31, 2013 6:32 AM

Reply
Question marked as Best reply

Posted on Jan 2, 2014 2:36 PM

Hi Zainabe_nachaby,


If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:


iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/ts1717


Regards,

- Brenden

1 reply

itunes has stopped working when syncing ipad or ipod

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