HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups
Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
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All replies
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Helpful answers
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Jan 2, 2014 12:39 PM in response to abdul rehman aghaiby sterling r,Hey there Abdul,
It sounds like your phone has been disabled due to a passcode lock. You should be able to use this article to reset it:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Keep in mind the instructions are different depending on whether or not you have synced the device to iTunes so choose the option that fits best from the article.
Thank you for using Apple Support Communities.
All the best,
Sterling
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May 8, 2015 6:40 PM in response to figasefaby Lawrence Finch,figasefa wrote:
need help
What kind of help do you need? You responded to a post made 15 months ago, so it is not clear what your problem is.
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May 8, 2015 6:44 PM in response to Lawrence Finchby kinger_kong,please look the informations and do it:Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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May 8, 2015 7:10 PM in response to kinger_kongby Lawrence Finch,I don't have a problem, but you responded to me.
