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I can't find my downloaded film rental

I can't find my downloaded rental movie, can anyone tell me where to find it?

Apple TV

Posted on Dec 31, 2013 12:29 PM

Reply
1 reply

Jan 2, 2014 10:02 AM in response to GAWfoot

Hello GAWfoot,


Thank you for providing the details of the issue you are experiencing with the movies rented on your Apple TV. I am sure you are eager to watch these movies, and I found a few resources that I think will help.


The first to verify is if you see the movie on the top shelf of the Movies panel on the Apple TV and then checking Settings to see if the download was interrupted in:


You can see all the movies you have rented on the top shelf of the main menu when navigating to Movies. Rented Movies will also indicate when they are due to expire. Once expired, they will no longer be available in your Movies shelf.

If your download is interrupted, go to Setting > iTunes Store and select Check for Rentals. Apple TV will connect with the iTunes Store and will resume downloading.


You can find the full article here:

How to rent a movie from the iTunes Store on Apple TV

http://support.apple.com/kb/HT1498


If you are still not able to locate the rental, I recommend reporting the issue to the iTunes Store using the steps in the following article:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933


Thank you for using Apple Support Communities.


Best,

Sheila M.

I can't find my downloaded film rental

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