Cheeks37

Q: pad air keeps pausing when I play netflix

My ipad air keeps pausing when I play netflix. I'm using AirPort Extreme and my internet is fine (28 MBps). Also netflix works fine on my Apple TV running on the same network.  I have updated all of the firmware, software and apps on all of the devices including the router. Nothing seems to make it work. Anyone else having this issue or any solutions?

iPad, iOS 7.0.4

Posted on Dec 31, 2013 3:16 PM

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Q: pad air keeps pausing when I play netflix

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  • by Brian65PLS,

    Brian65PLS Brian65PLS Jan 12, 2014 8:38 PM in response to Cheeks37
    Level 1 (0 points)
    iCloud
    Jan 12, 2014 8:38 PM in response to Cheeks37

    Really annoying tonight. I plug in my Roku3 so I can use the headphones on the remote function. Example short place at 1050kpbs. I then switched to the iPad air and it's 235.  I decided to switch back to AppleTV and it's 5800; unfortunately at 10:30 on a Sunday night it's going wake my daughter & wife; no headphone jack on my Panasonic plasma. So finally I end up watching on the iPad one at 1750kpbs. 

  • by Milleam,

    Milleam Milleam Feb 2, 2014 3:02 PM in response to Cheeks37
    Level 1 (0 points)
    Feb 2, 2014 3:02 PM in response to Cheeks37

    So I took the air to family members house who has a different ISP than I do. It is a local company in central Illinois who has a fiber optic service in the community ( ITV-3 is the name of the ISP for those interested).  And what do you know? Netflix streams at 4300 Kbps!  So at least for me I think I have an ISP issue where they are somehow throttling my ipad air netflix stream.  Seems very strange but this is what I've narrowed it down to.  The ISP at my house is comcast.  Anyone out there having this same issue not have comcast?

  • by lizdance40,

    lizdance40 lizdance40 Feb 2, 2014 4:14 PM in response to Cheeks37
    Level 4 (2,382 points)
    Feb 2, 2014 4:14 PM in response to Cheeks37

    It may be a comcast issue.  

    Has anyone tried deleting the app! then downloading the App again?

    Resetting the app in settings?

     

    It plays fine on my iPad 2, Cox preferred internet, AirPort Extreme.

  • by Brian65PLS,

    Brian65PLS Brian65PLS Feb 3, 2014 5:15 AM in response to Cheeks37
    Level 1 (0 points)
    iCloud
    Feb 3, 2014 5:15 AM in response to Cheeks37

    I am more convinced that the issue is similar to what water departments have delivering water and receiving sewage water.  Imagine your water department that has a 6 inch water main delivering water to subdivisions with large empty fields along the trail. Those empty fields are now filled with industrial clients using massive amounts of water. You have a major problem low-water pressure until you replace that line with a much larger diameter pipe. Industrial clients get around it by constantly pulling water out of your pipes and storing it on site overnight. But the residential customers can not do that and they're complaining.  But laying a new pipe in the ground is something that you can do quickly.  Netflix supposedly is using 30% or more of the Internet band with each evening in the USA.  This is why RCN of Chicago that's all I ask the downstate is working well. But Comcast isn't.  The smaller ISPs are the quicker to adjust. Bigger ISPs have bureaucracy and the harder it is. Not to mention that Comcast also offers streaming video. RCN and ITV-3 do not compete with Netflix.  I'm in the western suburbs of Chicagoland with Comcast. If I knew that AT&T was using OpenConnect I would switch to AT&T Uverse in a heartbeat.

  • by libertino85,

    libertino85 libertino85 Feb 5, 2014 12:03 AM in response to Milleam
    Level 1 (21 points)
    Apple Music
    Feb 5, 2014 12:03 AM in response to Milleam

    I have Comcast and am experiencing the same issue. However, I have Verizon for cellular service and have same problem using them. I hope this is resolved soon.

  • by libertino85,

    libertino85 libertino85 Feb 6, 2014 12:47 PM in response to libertino85
    Level 1 (21 points)
    Apple Music
    Feb 6, 2014 12:47 PM in response to libertino85

    Another interesting thing is that Netflix streams at 3000 for me during the 'off' hours of 12 midnight until about 7:00 AM.

     

    Are ALL iPad Air users having this Netflix streaming issue or just some of us?

  • by MJF1121,

    MJF1121 MJF1121 Feb 11, 2014 4:02 PM in response to Cheeks37
    Level 1 (8 points)
    Apple Watch
    Feb 11, 2014 4:02 PM in response to Cheeks37

    I have the same issues. At first I thought it was the iPad hardware so I got a replacement and still have the same issue. Netflix will play in HD for a few seconds then go so blurry I can't even watch. It Is very frustrating!

     

    I also have Comcast as my ISP but have a hard time believing its that because all other streaming services besides Netflix work in perfect HD all the time.

  • by worth10,

    worth10 worth10 Feb 12, 2014 4:36 PM in response to Cheeks37
    Level 1 (0 points)
    Feb 12, 2014 4:36 PM in response to Cheeks37

    I am having the exact same issues.  I have tried everything from deleting the Netflix app, to removing everything else from the iPad Air to make setting changes on my router...nothing works.  I have even tried multiple ISPs at different friend's houses with no change in how the Netflix app reacts. I have resorted to swapping with my daughter and watching Netflix on her iPad 2 which has absolutely no issues!  Apple or Netflix needs to fix the issue since it seems to be a known problem with the iPad Air.

  • by libertino85,

    libertino85 libertino85 Feb 12, 2014 5:50 PM in response to worth10
    Level 1 (21 points)
    Apple Music
    Feb 12, 2014 5:50 PM in response to worth10

    We'll, I'm glad to hear the issue is not with Comcast/Xfinity. It must be with new Apple hardware and Netflix app. Until then, I'm using my iPad 3 for Netflix - which streams beautifully by the way. For other streaming video (Amazon, HBO, etc), the iPad Air works fine. I only wish they fix this soon. I hate to keep harping on this, but I paid $800 for new iPad Air... They should at least fix it so that I can enjoy Netflix in HD...  

  • by flickbud,

    flickbud flickbud Feb 15, 2014 7:09 AM in response to Cheeks37
    Level 1 (0 points)
    Feb 15, 2014 7:09 AM in response to Cheeks37

    I have the same issue except not with netflix. My netflix works like a charm, streaming from the cloud seems to hurt my whimsy ipad air. I have two apple tv's that stream circles around this dumb paperweight

  • by Hypronic101,

    Hypronic101 Hypronic101 Feb 15, 2014 10:56 AM in response to Cheeks37
    Level 1 (0 points)
    Feb 15, 2014 10:56 AM in response to Cheeks37

    it is prob. buffering!

  • by flickbud,

    flickbud flickbud Feb 15, 2014 12:51 PM in response to Hypronic101
    Level 1 (0 points)
    Feb 15, 2014 12:51 PM in response to Hypronic101

    I thought that myself except the icon that indicates it is buffering or processing whichever the appropriate mac terminology for it is stops cycling. And the bar never fills with the gray background while the white progress bar marches on after pressing play. I have gone in and maxed out my router's throughout on both 2.4 and 5.0 channels, eliminated competing devices, the only thing left is the ISP. however all my other devices stream fine after a little buffering. But this ipad fails every time. No matter which signal I log I into I get the same result. I have even alternated turning off either 2.4 or 5.0 so that the router is providing only one wireless signal or the other, no change in performance. So it is either the ipad or the ISP.

  • by Milleam,

    Milleam Milleam Feb 27, 2014 7:47 PM in response to Cheeks37
    Level 1 (0 points)
    Feb 27, 2014 7:47 PM in response to Cheeks37

    Well, all that news about netflix paying off comcast must have worked as I've been getting consistent 4300 Kbps streams from the example short the last few days

  • by libertino85,

    libertino85 libertino85 Feb 27, 2014 8:42 PM in response to Milleam
    Level 1 (21 points)
    Apple Music
    Feb 27, 2014 8:42 PM in response to Milleam

    I'm glad Netflix is working for you now. I'm still having the same streaming problem despite all the comcast/Netflix deals.

     

    Has anyone else's streaming issue been resolved?

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