iPhone 5 stuck in recovery mode and can't update and restore

Hi everyone,

I need a little advice.

I was updating my iPhone 5 to iOS 7 yesterday and during the installation/updating process something went wrong (I have no idea what!) But now it is stuck in recovery mode. I have tried and failed to get it out of recovery mode. So I decided, I'll just take the loss and restore it, losing whatever I haven't backed up.

However, when updating and restoring my device I get the some error message each time: Can't restore iphone: error 3194.

I've tried updating iTunes, even trying using iTunes on my other computer, no luck.

So I decided to book a genius bar appointment.

Will they be fit to fix it? Also if not fixable can I get a replacement phone even though it's out of warrenty? And what help or charges occur when out of warrenty?

I would really appriciate any responces!

Thank you!

iPhone 5

Posted on Dec 31, 2013 4:55 PM

Reply

8 replies

Level 9

57,562 points

Dec 31, 2013 4:56 PM in response to Stephen_S_274

Stephen_S_274 wrote:

... Can't restore iphone: error 3194.

3194 = http://support.apple.com/kb/ts4451

If that Article does not resolve it... then you have a problem.

Perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required..

Be sure to make an appointment first...

Note:

That error message may be indicative of the Device being Hacked / jailbroken.... If this is the case then you are on your own.

Unauthorized modification of iOS > http://support.apple.com/kb/HT3743

Reply

Dec 31, 2013 5:04 PM in response to AnaMusic

Thanks for the info and reply!

If that doesn't work then do you have any idea on how the warrenty situation works?

Reply

Level 9

57,562 points

Dec 31, 2013 5:06 PM in response to Stephen_S_274

If the Device is Hacked / jailbroken... Then all warranty is void.

Reply

Dec 31, 2013 5:10 PM in response to AnaMusic

It's neither. Thankfully!

Would I get a replacement or have to pay a certain amount or what?

Reply

Level 9

57,562 points

Dec 31, 2013 5:13 PM in response to Stephen_S_274

Only the store can answer that, after your Device has been evaluated.

Reply

Dec 31, 2013 5:14 PM in response to AnaMusic

Thanks for all your help. I appriciate it!

Reply

Level 9

57,562 points

Dec 31, 2013 5:15 PM in response to Stephen_S_274

No problem. Good Luck.

Reply

Apr 27, 2014 8:20 PM in response to AnaMusic

Neither of those links helped me get the problem solved. :/

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 5 stuck in recovery mode and can't update and restore

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up