HT201676: iTunes Allowances are no longer available
Learn about iTunes Allowances are no longer available
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Helpful answers
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Jan 1, 2014 1:30 AM in response to Bre-Seanby King_Penguin,For the ringtone that you've bought twice try the 'report a problem' page to contact iTunes Support (you can also try this for the app, but all purchases are considered final) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption