HT201401: Get help with hardware features on your iPhone, iPad, and iPod touch

Learn about Get help with hardware features on your iPhone, iPad, and iPod touch
patchava sridhar
Level 1 (0 points)

Q: hi

Dear Patron,

 

I am facing problems with my iphone 5 , serial number - DNRJTBZDDTTN , purchased on Feb19th 2013 unlocked version @ APPLE Store, OakBrook (#402, Oakbrook Center, OakBrook , IL 60523 phone- 630-575-7008). OS version is 7.0.4.

 

Phone is rebooting once a while with out any reason and coming up in to service after few minutes. (while rebooting few strips with colurs like red and green comes on the sceen and turns off on it's own) Some times it would not come until you restore through iTunes because of which i am loosing interest to use my phone and i would like to repair it asap. Please do the needful.

 

 

Regards,

Patchava Sridhar

(+91) 974-078-8007

patchavasoft@gmail.com

iPhone 5, iOS 7.0.4, Reboots on its own

Posted on Jan 1, 2014 12:06 AM

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patchava sridhar

Q: hi

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  • by gail from maine,

    gail from maine gail from maine Jan 1, 2014 12:13 AM in response to patchava sridhar
    Level 7 (27,065 points)
    iCloud
    Jan 1, 2014 12:13 AM in response to patchava sridhar

    Hi patchava,

     

    We are not Apple here - we are just users like you. Also, not a good idea to put out information about you or your devices on a public forum.

     

    Take your phone back to the store that your purchased it from so they can take a look at it and determine if there is a hardware issue.

     

    You can try to reset the phone (no data will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Silver Apple appears (up to 30 seconds). Once the Home screen redisplays, see if your issues are resolved.

     

    Other than that, there is not a lot more we can do for you here, since you have already done a full restore. Take it to the Apple store to have it looked at.

     

    Cheers,

     

    GB