HT204266: Use the App Store on your iOS devices, Apple TV, or computer

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Janis Hilton

Q: App Store displays an item, previously (& caused by Diigo), now a farm game that cleared down to reveal Google Earth, & remains stuck showing it - the App Store is rendered inaccesible

Further to this, the on screen keyboard now opens in the top half of the screen instead of the lower, usually obscuring the text entry field, or causing the users hands  to obstruct, not sure if it's the same issue but some reviews for Diigo ( formerly iChromy ) suggest it has known issues and one user reports the same problem in App Store (September 2012 reviews for app) and that it was like that for weeks...., please advise.

iPad, iOS 7.0.4

Posted on Jan 1, 2014 2:27 AM

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Q: App Store displays an item, previously (& caused by Diigo), now a farm game that cleared down to reveal Google Earth, & re ... more

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  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Jan 1, 2014 2:31 AM in response to Janis Hilton
    Level 10 (135,635 points)
    iTunes
    Jan 1, 2014 2:31 AM in response to Janis Hilton

    For the keyboard press and hold the 'keyboard' key at the bottom right of the keyboard and after a second or two you should get a popup - slide your finger up to the 'Dock' option on that popup and then remove your finger from the screen and the keyboard should move back to the bottom of the screen.

     

    For the App Store, have you tried closing it via the multitasking bar and seeing if it works when you re-open it ? Double-click the home button to open the taskbar, and then swipe or drag the App Store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.

     

    If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • by Janis Hilton,

    Janis Hilton Janis Hilton Jan 1, 2014 2:44 AM in response to King_Penguin
    Level 1 (0 points)
    Jan 1, 2014 2:44 AM in response to King_Penguin

    Many thanks, all a bit new still, this has solved it though, easy to follow instructions that worked straightaway :)

    Didn't need to reset.