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Kernel Panic

I have a 2 month-old new iMac (late 2013). A few weeks after I bought it I started getting the grey screen Kernel Panics. Sent it to an Apple authorized center and they replaced the motherboard and the HD. It came back but the Kernel Panics continued.


The shop is closed for the holidays, so I've been spending quite some time understanding the KP and trying to identify the culprit. I deleted a number of non-Apple software, but the KP remains. Of course, I've ran the Apple Hardware test and repaired all permissions. Also zapped the PRAM, but to no avail.


Can someone please help?


Thanks!!


_________________


The latest KP shows:


Kernel Extensions in backtrace:

com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000->0xffffff7f8d07cfff

com.apple.iokit.AppleBCM5701Ethernet(3.6.9b9)[2FE95ABD-E6DF-364F-91C1-EA1237648 DDE]@0xffffff7f8d41e000->0xffffff7f8d456fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8d3a8000

dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b4)[C808009A-9D01-31FC-A01F-AA91DFF 6D348]@0xffffff7f8d410000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c6ba000

dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b3)[9F8C7A32-5DA7-3926-A6D2-9B2547 1519B6]@0xffffff7f8d417000

dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000




And here's a copy of Etrecheck's report:


Hardware Information:

iMac (27-inch, Late 2013)

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 CPU: 4 cores

32 GB RAM


Video Information:

NVIDIA GeForce GT 755M - VRAM: 1024 MB


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 2:4:51


Disk Information:

APPLE HDD ST3000DM001 disk0 : (3 TB)

EFI (disk0s1) <not mounted>: 209.7 MB

iMac (disk0s2) /: 2.2 TB (1.53 TB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


harman/kardon SoundSticks


HP Photosmart C5200 series


Logitech USB Receiver


FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:


Problem System Launch Daemons:


Problem System Launch Agents:

[loaded] com.paragon.NTFS.trial.plist

[loaded] com.paragon.NTFS.upd.plist


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.oracle.java.Helper-Tool.plist

[loaded] org.macosforge.xquartz.privileged_startx.plist


Launch Agents:

[loaded] com.oracle.java.Java-Updater.plist

[loaded] org.macosforge.xquartz.startx.plist


User Launch Agents:

[loaded] ca.madefresh.BodegaAgent.plist

[failed] com.leadertech.PowerRegister.LGT2.c59807af95d106639fca8f10676ced62.plist

[loaded] com.valvesoftware.steamclean.plist


User Login Items:

None


3rd Party Preference Panes:

Flash Player

Java

Paragon NTFS for Mac ® OS X


Internet Plug-ins::

Google Earth Web Plug-in: Version: 5.1

Default Browser: Version: 537 - SDK 10.9

OfficeLiveBrowserPlugin: Version: 12.2.3

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6

FolxNetscapePlugIn: Version: Unknown

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6

Silverlight: Version: 5.1.20913.0 - SDK 10.6

Flash Player: Version: 11.9.900.170 - SDK 10.6

iPhotoPhotocast: Version: 7.0 - SDK 10.8

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.7 - SDK 10.6

JavaAppletPlugin: Version: Java 7 Update 45


User Internet Plug-ins::

npsf_uni: Version: sf 3.3.2.1


Bad Fonts:

None


Old applications:

Audacity: Version: 2.0.0.0 - SDK 10.4

/Users/Paulo/Desktop/Audacity/Audacity.app

AuthAssistant: Version: 1.0 - SDK 10.5

/Library/Application Support/iZotope/Nectar/AuthAssistant.app

MemServerUI: Version: 1.1 - SDK 10.5

/Library/Application Support/Native Instruments/Kontakt 5/kxm/MemServerUI.app

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

PianoMaestro: Version: PianoMaestro - SDK 10.5

/Applications/PianoMaestro/PianoMaestro.app

SLLauncher: Version: 1.0 - SDK 10.5

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Solar App: Version: 1.0.40 - SDK 10.5

/Applications/Solar App.app

iSkysoft DVD Ripper: Version: 2.6.1 - SDK 10.5

/Users/Paulo/Desktop/iPod Video/iSkysoft DVD Ripper.app

iZotope Crash Reporter: Version: 1.0.6 - SDK 10.5

/Library/Application Support/iZotope/Crash Reporter/iZotope Crash Reporter.app

iZotope Updater: Version: 1.0.1 - SDK 10.5

/Library/Application Support/iZotope/Updater/iZotope Updater.app

iZotope Updater Dock: Version: 1.0.1 - SDK 10.5

/Library/Application Support/iZotope/Updater/iZotope Updater Dock.app


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

iMac: Disk size: 2 Disk used: 621.32 GB

Destinations:

TimeCapsule [Network] (Last used)

Total size: 929.19 GB

Total number of backups: (null)

Size of backup disk: Too small

Backup size 929.19 GB < (Disk used 621.32 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

1% WindowServer

1% EtreCheck

0% com.apple.WebKit.Networking

0% Safari

0% dpd


Top Processes by Memory:

164 MB mds_stores

164 MB steam

164 MB com.apple.IconServicesAgent

131 MB softwareupdated

131 MB WindowServer


Virtual Memory Statistics:

27.14 GB Free RAM

1.86 GB Active RAM

1.39 GB Inactive RAM

1.60 GB Wired RAM

432 MB Page-ins

0 B Page-outs

iMac (27-inch, Late 2013), OS X Mavericks (10.9.1)

Posted on Jan 1, 2014 8:05 AM

Reply
7 replies

Jan 1, 2014 9:54 AM in response to rkaufmann87

Here is the complete KP report. Thanks for your help!


Anonymous UUID: D6CC06B4-086C-7297-2246-4363BE112ECA



Wed Jan 1 01:20:27 2014

panic(cpu 0 caller 0xffffff800c0dc19e): Kernel trap at 0xffffff800c3ebbad, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000108394000, CR3: 0x000000000ed6e000, CR4: 0x00000000001606e0

RAX: 0x0000000000000001, RBX: 0xffffff8049f7a198, RCX: 0x0000000000000001, RDX: 0xf7ffff83917d8600

RSP: 0xffffff839c163a60, RBP: 0xffffff839c163b00, RSI: 0x0000000000000001, RDI: 0x0000000000000000

R8: 0x00000000000001b4, R9: 0x0000000000000190, R10: 0x00000000000001b0, R11: 0x0000000000000200

R12: 0x00000000000001b8, R13: 0xffffff8049f7a0c0, R14: 0x0000000000000001, R15: 0x0000000000000180

RFL: 0x0000000000010246, RIP: 0xffffff800c3ebbad, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000108394000, Error code: 0x0000000000000000, Fault CPU: 0x0



Backtrace (CPU 0), Frame : Return Address

0xffffff8389e58c50 : 0xffffff800c022f69

0xffffff8389e58cd0 : 0xffffff800c0dc19e

0xffffff8389e58ea0 : 0xffffff800c0f3606

0xffffff8389e58ec0 : 0xffffff800c3ebbad

0xffffff839c163b00 : 0xffffff800c408064

0xffffff839c163bd0 : 0xffffff800c3e8c6d

0xffffff839c163c00 : 0xffffff7f8d057d03

0xffffff839c163c50 : 0xffffff7f8d058062

0xffffff839c163c90 : 0xffffff7f8d423c2b

0xffffff839c163ce0 : 0xffffff7f8d42c077

0xffffff839c163e90 : 0xffffff7f8d42cad3

0xffffff839c163eb0 : 0xffffff7f8d4207cb

0xffffff839c163ef0 : 0xffffff800c4ada80

0xffffff839c163f30 : 0xffffff800c4ac522

0xffffff839c163f80 : 0xffffff800c4ac5f7

0xffffff839c163fb0 : 0xffffff800c0d6aa7

Kernel Extensions in backtrace:

com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000->0xffffff7f8d07cfff

com.apple.iokit.AppleBCM5701Ethernet(3.6.9b9)[2FE95ABD-E6DF-364F-91C1-EA1237648 DDE]@0xffffff7f8d41e000->0xffffff7f8d456fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8d3a8000

dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b4)[C808009A-9D01-31FC-A01F-AA91DFF 6D348]@0xffffff7f8d410000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c6ba000

dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b3)[9F8C7A32-5DA7-3926-A6D2-9B2547 1519B6]@0xffffff7f8d417000

dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8d050000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

13B42



Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000000be00000

Kernel text base: 0xffffff800c000000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)



System uptime in nanoseconds: 18188394736214

last loaded kext at 15034179748576: com.seagate.driver.PowSecDriverCore 5.1.0 (addr 0xffffff7f8e7ba000, size 172032)

last unloaded kext at 15094196157504: com.apple.iokit.IOFireWireFamily 4.5.5 (addr 0xffffff7f8e72c000, size 471040)

loaded kexts:

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.0.9d1

com.apple.driver.AGPM 100.14.11

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.GeForce 8.1.8

com.apple.driver.AppleIntelHD5000Graphics 8.1.8

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelFramebufferAzul 8.1.8

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleSDXC 1.4.0

com.apple.driver.AirPort.Brcm4360 800.21.45

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBXHCI 650.4.3

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.nvidia.driver.NVDAGK100Hal 8.1.8

com.apple.nvidia.driver.NVDAResman 8.1.8

com.apple.driver.AppleUSBAudio 2.9.3f17

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleThunderboltEDMSink 1.2.1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOAcceleratorFamily2 98.7.1

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1



System Profile:

Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 32 GB, SMC 2.15f2

Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331312D38475351000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 3 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

USB Device: FaceTime HD Camera (Built-in)

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Hub

USB Device: SoundSticks

USB Device: Photosmart C5200 series

USB Device: USB Receiver

Thunderbolt Bus: iMac, Apple Inc., 23.10

Jan 1, 2014 10:05 AM in response to iMac Brazil

OK, well it seems like there is some Seagate software installed on the machine.


ast loaded kext at 15034179748576: com.seagate.driver.PowSecDriverCore 5.1.0

I also saw earlier you also have


Problem System Launch Agents:

[loaded] com.paragon.NTFS.trial.plist

[loaded] com.paragon.NTFS.upd.plist


installed. I'd recommend following the developers instructions for uninstalling.


Uninstall the Seagate stuff following Seagate's uninstall instruction and then the NTFS stuff and retest.

Kernel Panic

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