1 Reply Latest reply: Jan 1, 2014 1:45 PM by b noir
Vernafromtn Level 1 (0 points)

Trying to install itunes update on my desktop windows XP computer........when running installation I get a message saying old version can not be removed and that files needed are not available.  I am signed in as the  administrator and have tried removing all apple software recommended in Apple support. Can someone please help.

My iPad was backed up to my computer itunes with all my pictures. Genius Bar had to wipe my iPad and I want to reinstall info from my backup but can not do so until I do the update on my computer.

I think I have lost all my pictures.

Windows XP
  • b noir Level 9 (72,060 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?