Q: I can not access my hotmail.com emails from any Apple devices
hi everyone, i'm hoping someone might be able to help me as I'm at my wits end. I lost access to my hotmail.com emails last month (not sure when exactly but sometime in December) when I noticed that I couldnt retreive or send any emails from any of my apple products i.e. iphone5/ipad/mac air/mac pro - I receive an alert that says mail can't connect to the acount 'hotmail.com' - no matter how many times I re-enter the password it will still not connect. I have checked all the settings and deleted, then added the account several hundred times and am now lost. The Hotmail account is accessible via browser as normals and no details have been changed. I have checked all the forums for both apple and MS and there is nothing that is obviuos to me that is causing the issue + affecting other users...(which is more frustrating than anything else).
any advise welcomed
Mac Mail, OS X Mavericks (10.9.1)
Posted on Jan 1, 2014 9:07 AM
Follow the instructions found at this link:
http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification
App passwords and two-step verification
After you've turned on two-step verification, some apps (like the mail apps on some phones) or devices (like an Xbox 360 or Windows Phone) will show an incorrect password error because they can't prompt you to enter a security code when you try to sign in.
If you've turned on two-step verification and you see an incorrect password error with an app or device, you'll need to get and enter a unique app password to sign in. Once you've signed in with your app password, you're all set to use that app or device. You'll need to create and sign in with a new app password for each app or device that can't prompt you for a security code.
The steps for generating a new app password are always the same:
- Go to the Security settings page, and sign in with your Microsoft account.
- Under App passwords, tap or click Create a new app password.A new app password is generated and appears on your screen.
- Enter this app password where you would enter your normal password.Repeat these steps to get a different password for every app or device that needs an app password.
The way you enter an app password can be slightly different, however, depending on the app or device you're trying to sign in to. Several of the most common ones are listed here. Tap or click the ones that apply to you.
Posted on Oct 3, 2015 12:07 PM