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will not come out of sleep mode

Brand new 15 inch MBP SSD retina 50% of the time will not wake from sleep mode, have to reboot from power button, I could chat with Apple but that is time consuming

does anyone have a simple anwser

Thank's

Airport extrem -2 Airport express -ATV

Posted on Jan 1, 2014 10:03 AM

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Question marked as Best reply

Posted on Jan 1, 2014 12:49 PM

Reset SMC. http://support.apple.com/kb/HT3964


Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own"

It is better to contact Apple and let them know the problem you are having.


You can return a new Mac within 14 days of purchase.



AppleCare: 1-800-275-2273


Call AppleCare.


Best.

1 reply
Question marked as Best reply

Jan 1, 2014 12:49 PM in response to IH8rust

Reset SMC. http://support.apple.com/kb/HT3964


Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own"

It is better to contact Apple and let them know the problem you are having.


You can return a new Mac within 14 days of purchase.



AppleCare: 1-800-275-2273


Call AppleCare.


Best.

will not come out of sleep mode

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