my computer crashed and had to be restored and now my purchased audio books and movies and some songs are missing

I have an asus ultrabook that had to be restored to new due to a virus. Now when I download Itunes my audio books movies and some songs are missing.

How can I get them back? I went to the itunes store home page and went to purchased but not some movies and all audio books are missing

ultrabook asus-OTHER, Windows 8

Posted on Jan 1, 2014 10:37 AM

Reply
1 reply

Jan 1, 2014 10:42 AM in response to Shelli77

Audiobooks are a one-time only download from the store, and what else you can redownload depends upon what country that you are in and whether they remain in your country's store (content providers occasionally remove their items). You can copy them back from the backup of your downloads that you've been keeping and add them via File > Add To Library to your iTunes library. If you haven't been keeping a backup, then for those items that are still in your country's you can try contacting iTunes Support and see if they will grant a redownload : http://www.apple.com/support/itunes/contact/

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my computer crashed and had to be restored and now my purchased audio books and movies and some songs are missing

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