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Jan 3, 2014 6:55 AM in response to wanda254by jeremy_v,Hi wanda254,
Thanks for visiting Apple Support Communities.
You may want to first check the sound settings on your iPad using the information found here:
iOS: Understanding sounds, ringtones, and alerts
http://support.apple.com/kb/HT5800
If your alert settings are correct but you still do not hear alert sounds, try these troubleshooting steps next:
- Verify that the volume is set to a level you would normally be able to hear.
- Ensure that there is nothing plugged in to the headset jack or the dock connector.
- If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
- Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
- If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
- If the iPhone is paired with a Bluetooth headset or car kit:
- Try turning off Bluetooth.
- If you experience difficulties with the Bluetooth feature, followthese troubleshooting steps.
- Restart the iPhone.
- If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
- If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
You can find the articles with these steps here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
All the best,
Jeremy
- Verify that the volume is set to a level you would normally be able to hear.
