HT201320: Set up an email account on your iPhone, iPad, or iPod touch
Learn about Set up an email account on your iPhone, iPad, or iPod touch
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Q: I can't receive emails on my ipad 2 all of a sudden ?
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Jan 3, 2014 9:09 AMby sterling r,Hello Trotta1,
It sounds like you are suddenly unable to send or receive emails on your iPad. I found this article to help you troubleshoot the issue you are having, named:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
- Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
- Try to use an alternate Internet connection if available:
- Try a different Wi-Fi connection
- If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
- If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
- Try to use an alternate Internet connection if available:
- Log in to your email provider's website to ensure that the account is active and the password is correct.
- Restart your iOS device.
- Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
Thank you for using Apple Support Communities.
All the very best,
Sterling
- Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.
