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Bought a used iphone and someones icloud account is on it. We reset it and it still is on there. How do I get it off without knowing there email or pw???

Bought a used iphone and someones icloud account is on it. I reset it with itunes and then it only lets me get so far when it says it is still tied to another account. How can I delete it without there email and password???

Posted on Jan 1, 2014 5:57 PM

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Posted on Jan 1, 2014 6:00 PM

Welcome to the Apple community cstm28.

Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com> Find My Phone.

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Bought a used iphone and someones icloud account is on it. We reset it and it still is on there. How do I get it off without knowing there email or pw???

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