Retina Macbook Pro late 13

Question

Retina Macbook Pro late 13

Just got a new retina macbook pro and it is having trouble playing youtube videos. some have played fine but others keep skipping and eventually fail all together. This is in addition to the fact that the entire system froze up a couple of times on me and I am not quite sure why. It told me that it "sent the problem to apple" but I am not sure what they do with that information (diagnose/ treat/?). I payed 2300 for this otherwise very nice computer but these breakdowns are agrivating.

I have looked online and it seems there are many of us out there that have experienced this freezing (as well as some others that have had trouble with youtube)

I have an old white 09 macbook that is working better than my brand new macbook pro.

Is the problem the new operating system? I hope Apple comes up with a fix.

MacBook Pro with Retina display, system freeze- trouble with youtube

Posted on Jan 1, 2014 6:17 PM

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Answer 1

keg55

Level 6

11,755 points

Jan 1, 2014 6:39 PM in response to sempercompellis

Sometimes, reinstalling OS X fixes issues like this. I haven't had any issues with a mid-2012 rMBP running either Mountain Lion or Mavericks.

So, you can restart into the Recovery HD by pressing/holding the Command+R keys. Then select Reinstall OS X from the OS X Utilities Menu. Reinstalling the OS on top of itself will not harm your data or apps. Neither are touched. Back up your system first if you decide to reinstall the OS.

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