HT201407: If you can't activate your iPhone

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Fidito
Level 1 (0 points)

Q: How can i get that contact details of old phone owner ?

I just got a Iphone, bought trough Ebay that is activation locked.

As I must get that the old owner to discharge this phone from his account, How can i get his mail for it?

I had checked the EMEI number and is not blacklisted.

iPhone 4S

Posted on Jan 1, 2014 6:45 PM

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Fidito

Q: How can i get that contact details of old phone owner ?

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  • Helpful answers

  • by IdrisSeabright,

    IdrisSeabright IdrisSeabright Jan 1, 2014 8:39 PM in response to Fidito
    Level 9 (59,724 points)
    iPhone
    Jan 1, 2014 8:39 PM in response to Fidito

    Contact eBay to get your money back. Without the previous owner's Apple ID and password, the phone is useless.

  • by Fidito,

    Fidito Fidito Jan 1, 2014 9:42 PM in response to IdrisSeabright
    Level 1 (0 points)
    Jan 1, 2014 9:42 PM in response to IdrisSeabright

    Does exist any way I can get the owner details by the IMEI of the phone or by the number set?

  • by roaminggnome,

    roaminggnome roaminggnome Jan 1, 2014 9:43 PM in response to Fidito
    Level 10 (97,411 points)
    Jan 1, 2014 9:43 PM in response to Fidito

    No

  • by tylergjohnson,

    tylergjohnson tylergjohnson Feb 3, 2014 6:33 AM in response to Fidito
    Level 1 (0 points)
    Feb 3, 2014 6:33 AM in response to Fidito

    Register the device , open a case # with Apple , Apple has all the info for the owner. Keep on them daily, you will get the info. Call the carrier on the phone use IMEI serials etc to identify the owner. Back and forth, dont take no for an answer, The owner sooner will come clean and release the devise etc. GL !

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Feb 3, 2014 6:47 AM in response to tylergjohnson
    Level 5 (7,636 points)
    Feb 3, 2014 6:47 AM in response to tylergjohnson

    tylergjohnson wrote:

     

    Register the device , open a case # with Apple , Apple has all the info for the owner. Keep on them daily, you will get the info. Call the carrier on the phone use IMEI serials etc to identify the owner. Back and forth, dont take no for an answer, The owner sooner will come clean and release the devise etc. GL !

     

    Apple will not release another customer's information to you.  That's their policy.

     

    You said in another thread that you have a 'case' with Apple.  No, you don't.  Not one that is going to remove the Activation Lock, not unless you are the ORIGINAL purchaser and have a proof of purchase.

     

    Stop lying.  Stop spreading misinformation.  You are wasting people's time, and Apple's time when you tell these people to call in. 

     

    Apple WILL NOT reveal private information to another user.  If they did so, they'd be opening themselves up to a lawsuit from the other person whose information they compromised.

     

    One person that was too ignorant to verify the second-hand device they purchased was usable is not more important than safeguarding someone's personal information.

  • by KiltedTim,

    KiltedTim KiltedTim Feb 3, 2014 6:48 AM in response to tylergjohnson
    Level 9 (56,508 points)
    iPhone
    Feb 3, 2014 6:48 AM in response to tylergjohnson

    Go away, troll. Stop posting this nonsense. You've already admitted you're a criminal. Apple's not going to do squat about it.

  • by IdrisSeabright,

    IdrisSeabright IdrisSeabright Feb 3, 2014 12:11 PM in response to tylergjohnson
    Level 9 (59,724 points)
    iPhone
    Feb 3, 2014 12:11 PM in response to tylergjohnson

    tylergjohnson wrote:

     

    "Register the device , open a case # with Apple , Apple has all the info for the owner. Keep on them daily, you will get the info. Call the carrier on the phone use IMEI serials etc to identify the owner. Back and forth, dont take no for an answer, The owner sooner will come clean and release the devise etc. GL !"

     

     

    Anyone who works for a carrier who gives you customer information will, if discovered, most likely be immediately terminated.