HT201359: How iTunes Store purchases are billed

Learn about How iTunes Store purchases are billed
bklynhuny2
Level 1 (0 points)

Q: unauthorized purchase - how to dispute?

How can you dispute an unauthorized purchase made by your child?

Posted on Jan 1, 2014 6:40 PM

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bklynhuny2

Q: unauthorized purchase - how to dispute?

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  • by King_Penguin,

    King_Penguin King_Penguin Jan 2, 2014 2:20 AM in response to bklynhuny2
    Level 10 (135,203 points)
    iTunes
    Jan 2, 2014 2:20 AM in response to bklynhuny2

    All purchases are considered final bu you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    If the purchase was on an iOS device then to try and stop it happening again you could use Settings > General > Restrictions on it to turn off in-app purchases and also to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering).