iPad broken?! Won't turn on.

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Level 1

5 points

iPad broken?! Won't turn on.

My iPad is a little less than a year old. While playing a game on my iPad, multicolored vertical lines appeared across left side of iPad followed by a black screen. After a few seconds the screen flicked back on....then a few more vertical colored lines and completely black screen again. Initially when pushing home button I heard Siri but after attempting several times to restart iPad, soon I no longer heard Siri and screen was just completely black and iPad seems to be dead. Battery was at 60%. I attempted to plug into wall and charge anyway, but that did nothing. I also attempted to plug into iTunes but iPad screen remains black and isn't recognized by computer or iTunes. (No apple logo shows up...nothing) Resetting by holding home button and reset switch for 10 seconds isn't working...I tried over and over holding both buttons for way over 10 seconds. Please help....is it dead? Anything else I can try on my own?

iPad (4th gen) Wi-Fi, MD513LL/A iPad Wifi 16 GB White

Posted on Jan 1, 2014 8:44 PM

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Answer 1

Diavonex

Level 9

67,259 points

Jan 1, 2014 8:47 PM in response to MichyA

Try the following if reset doesn't work:

1. Restore:

http://support.apple.com/kb/HT1414

2. Recovery:

http://support.apple.com/kb/HT1808

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Answer 2

MichyA Author

Level 1

5 points

Jan 1, 2014 8:50 PM in response to Diavonex

Thanks Diavonex but I tried plugging the iPad into my computer but it won't even recognize that it's plugged in. Doesn't show up on iTunes....and the USB definitely works. So I can't restore or recover anything since I can't even get the iPad to show up on my PC.

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Answer 3

Diavonex

Level 9

67,259 points

Jan 1, 2014 8:53 PM in response to MichyA

Make sure you are using the latest software on your computer (tap to enlarge image)

The Recovery Mode should work.

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Answer 4

MichyA Author

Level 1

5 points

Jan 1, 2014 8:54 PM in response to Diavonex

Do you know what colorful vertical lines followed by a black unresponsive

screen (as if iPad was turned off) could mean? Is this a issue with graphics or hardware?

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Answer 5

Diavonex

Level 9

67,259 points

Jan 1, 2014 8:56 PM in response to MichyA

It can be hardware failure but I cannot positively confirm.

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Answer 6

MichyA Author

Level 1

5 points

Jan 1, 2014 8:58 PM in response to Diavonex

Thanks Diavonex I'll try to open iTunes again....I tried before but the iPad didnt pop up on iTunes like it usually does....it's as if the ipad isn't even plugged into computer so I'm not sure if I could even attempt to do recovery mode.

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Answer 7

Diavonex

Level 9

67,259 points

Jan 1, 2014 9:02 PM in response to MichyA

Recovery Mode Step by Step

1. Hold Sleep/Wake button down and slide to turn off iPad

2. Turn on computer and launch iTune (make sure you have the latest version of iTune)

3. Plug USB cable into computer's USB port

4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.

5. Release Home button.

On Computer

6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.

7. iPad Recovery Mode on computer screen

8. Select "Restore iPad"...

9. Select "Restore and Update"

10. Extracting Software.

11. Preparing iPad for restore.

12. Waiting for iPad.

13. Verifying iPad restore...

14.Restoring iPad software.

15. Verifying iPad software.

16. Verifying iPad Restore...

17. Restoring iPad firmware...

18. Your iPad is restored to factory settings; keep iPad connected to computer

19. Activate iPad

20. Enter Apple ID and Password

21. Continue

22. Welcome to Your New iPad

(a) Set up as new iPad (b) Restore from this backup (select from list of backups)

23. Restore from this backup

24. Continue

25. Restoring iPad from backup

26. The settings of your iPad have been restore; keep iPad connected to computer

27. Syncing iPad (Step 1 to 5)

28. Preparing apps to sync

29. Copying 1 of 9

30. Sync apps, movies and music to iPad

31. Finishing syncing

32. Eject iPad

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Answer 8

MichyA Author

Level 1

5 points

Jan 2, 2014 10:53 AM in response to Diavonex

This won't work because as I said earlier... My computer and iTunes are not recognizing my ipad when it's plugged into the computer. I know how to do recovery mode....that's not the problem. The problem is I CANT do a recovery because iTunes will not detect the iPad.... Holding down the home button and plugging ipad in does nothing... No picture of a plug....still a black screen.

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