2 Replies Latest reply: Jan 1, 2014 8:51 PM by Allan Eckert
Annonymous15 Level 1 Level 1

my iPod touch 4 has accidently gotten wet, to where the screen is turning blank. The warranty has ran out, like about 2 years ago, and Apple won't fix it for free, i know that for a fact. What if I pay for the iPod to get it  fixed? Will Apple still fix it? If so, How much?

iPod touch, iOS 5.1.1
  • Kappy Level 10 Level 10

    If your iPod Touch, iPhone, or iPad is Broken


    Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.


    ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.


    You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:


    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.


    To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.


    iPod Service Support and Costs

    iPhone Service Support and Costs

    iPad Service Support and Costs


    There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:


    1. iResq or Google for others.

    2. Buy and replace screen yourself: iFixit

  • Allan Eckert Level 9 Level 9

    After you got it wet the warranty was void anyway.