USB showing in system report but not finder

Question

Level 1

8 points

USB showing in system report but not finder

Hi guys,

I bought my Lacie Rugged Key in December and it's been working perfectly up until yesterday morning. I plugged it into my 15inch early 2011 MacBook Pro and out of the blue it didn't mount.

When I open system report it comes up with this information in both of my USBs.

Rugged Key USB Drive:

Product ID: 0x1064

Vendor ID: 0x059f (LaCie)

Version: a.00

Serial Number: 1306030000002240

Speed: Up to 480 Mb/sec

Manufacturer: LaCie

Location ID: 0xfd120000 / 4

Current Available (mA): 500

Current Required (mA): 200

I've tried it on another MBP but no luck. Does anyone have any suggestions? Ideally I'd like to get the data from the hard drive before reformatting it.

Thanks and fingers crossed!
Sam

Posted on Jan 2, 2014 4:23 AM

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Answer 1

Best reply

MBPr

Level 1

4 points

Feb 24, 2017 5:38 PM in response to PALMER0114

Had same issue (3 different flash drives) - shows in system info under USB, but not in finder.

None show in disk utilities.

Recognized in Windows on VMware, so formatted it exFAT in Windows - same no-show issue in MacOS

Booted to recovery (command R) and ran disk utilities.

Show up in disk utilities in recovery mode, and did repair - GAVE EACH A NAME, then reformatted exFAT

All 3 had no name

After returning to MacOS, each USB drive now appeared on desktop and in Finder.

I believe it was because the USB's had no volume name.

One was a USB-C, other 2 were traditional USB 3.0 and 2.0 drives (with Apple C adapter).

My unit:

MacBook Pro touchbar with 4 USB C ports

MacOS 10.12.4

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Answer 2

BobRz

Level 5

6,138 points

Jan 2, 2014 4:42 AM in response to PALMER0114

Does it show up in Disk Utility? Maybe you need to run a repair on it.

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Answer 3

PALMER0114 Author

Level 1

8 points

Jan 2, 2014 5:41 AM in response to BobRz

Unforunately not! Only my Mac HD shows up alongside the SuperDrive

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Answer 4

BobRz

Level 5

6,138 points

Jan 2, 2014 5:44 AM in response to PALMER0114

This may be a long shot, but do you have another cable that would connect the drive to the computer? Ruling out the cable would be a good step. If the drive itself doesn't even show up in Disk Utility, I don't know how you'd be able to reformat it.

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Answer 5

PALMER0114 Author

Level 1

8 points

Jan 2, 2014 5:47 AM in response to BobRz

I've had that issue before on another hard drive but this is a USB memory stick so as far as I'm aware there's no other cable. Im not as fussed about reformatting the hard drive as I am about retreiving the files, the one hard drive I didn't back up!! Thanks for all the suggestions so far!

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Answer 6

BobRz

Level 5

6,138 points

Jan 2, 2014 5:51 AM in response to PALMER0114

Sorry. I saw LaCie and pictured a hard drive. I should drink more coffee I guess. Can it be read on another Mac?

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Answer 7

PALMER0114 Author

Level 1

8 points

Jan 2, 2014 6:24 AM in response to BobRz

Nope, I've tried it on another macbook pro and an old macbook, even 2 PCs. They all acknowledge the drive in system information and the PCs downloaded the appropriate software and alerted that the 'Lacie rugged key' had been detected, but it wouldn't open in my computer. I can hear the drive working if this helps!

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Answer 8

BobRz

Level 5

6,138 points

Jan 2, 2014 6:30 AM in response to PALMER0114

You can hear it? I thought this was a solid state dongle thing. That's what it looks like on the web page. In any event, the only thing I can suggest is contacting LaCie. It sounds hosed to me.

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