iPad Air Touch Screen Not Working

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Level 1

6 points

iPad Air Touch Screen Not Working

I have a new iPad Air 128Gb model. I was using it and the screen stopped responding. I used the sleep/wake button and home button trick and it restarted, but still not responding. The areas you are trying to touch have a box placed around them, but will not let you touch them. For instance, when I try to put my passcode in I push the number 1 and the number has a box around it, but it does not let me activate the number 1 to unlock the iPad. I made an appointment at Genius Bar, but I am looking for other solutions or has anyone had something similar happen?

iPad, iOS 7.0.4, 128Gb Air with AT&T cellular

Posted on Jan 2, 2014 7:23 AM

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Answer 1

Jan 2, 2014 7:29 AM in response to cptmo

Why Not Try a Hard Reset ?

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Answer 2

Jan 2, 2014 7:32 AM in response to cptmo

If It Doesn't Work. Why Not Plug it Into your Computer And Restore Through iTunes.

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Answer 3

cptmo Author

Level 1

6 points

Jan 2, 2014 7:32 AM in response to Dharzxkhie_05

If you are referring to a hard reset as holding the home button and sleep/wake button I did that as per my original post. If you are referring to something else please explain further.

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