Getting card redeemed message, but received card from my kids and they have same account as me. No record of purchases and no one has redeemed card. Apple support webpage doesn't seem to help in any way.

Question

Level 1

0 points

Getting card redeemed message, but received card from my kids and they have same account as me. No record of purchases and no one has redeemed card. Apple support webpage doesn't seem to help in any way.

ITunes card says it has been redeemed. Unable to get hold of anyone or even a link through the Apple Support web page. Card has not been redeemed by anyone in family, so trying to get someone from iTunes to contact me to resolve. Have had no luck...Please help

iTunes card

Posted on Jan 2, 2014 9:53 AM

Reply

Answer 1

jeremy_v

Community Specialist

Jan 4, 2014 2:10 PM in response to ThorA10

Hi ThorA10,

Thanks for visiting Apple Support Communities.

If you have not been able to redeem your gift card, contact iTunes Store Support using these steps:

Contacting iTunes Store Support

Go to the iTunes support page and select your iTunes country.

From the iTunes support page, choose Contact Support on the lower-left side of the page.

Follow the instructions to get iTunes Store support assistance.

You can find the article with these steps here:

iTunes Store: Invalid, inactive, or illegible codes

http://support.apple.com/kb/ts1292

Best,

Jeremy

Reply