HT202644: Redeem iTunes and Apple Music Gift Cards with the camera on your iPhone, iPad, iPod touch, or Mac

Learn about Redeem iTunes and Apple Music Gift Cards with the camera on your iPhone, iPad, iPod touch, or Mac
ThorA10

Q: Getting card redeemed message, but received card from my kids and they have same account as me.  No record of purchases and no one has redeemed card.  Apple support webpage doesn't seem to help in any way.

ITunes card says it has been redeemed.  Unable to get hold of anyone or even a link through the Apple Support web page.  Card has not been redeemed by anyone in family, so trying to get someone from iTunes to contact me to resolve.  Have had no luck...Please help

iTunes card

Posted on Jan 2, 2014 9:53 AM

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Q: Getting card redeemed message, but received card from my kids and they have same account as me.  No record of purchases and n ... more

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  • by jeremy_v,

    jeremy_v jeremy_v Jan 4, 2014 2:10 PM in response to ThorA10
    Community Specialists
    Jan 4, 2014 2:10 PM in response to ThorA10

    Hi ThorA10,

     

    Thanks for visiting Apple Support Communities.

     

    If you have not been able to redeem your gift card, contact iTunes Store Support using these steps:

    Contacting iTunes Store Support

    1. Go to the iTunes support page and select your iTunes country.
    2. From the iTunes support page, choose Contact Support on the lower-left side of the page.
    3. Follow the instructions to get iTunes Store support assistance.

    You can find the article with these steps here:

     

    iTunes Store: Invalid, inactive, or illegible codes

    http://support.apple.com/kb/ts1292

     

    Best,

     

    Jeremy