Please help me plugged in my new shuffle. Nothing happens.

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Please help me plugged in my new shuffle. Nothing happens.

Hi

Please help!

I have just purchased a shuffle for my son - his first Apple product. Have installed itunes, and then plugged in the shuffle and NOTHING HAPPENS.

Having read the forums I have:

let the shuffle charge - now fully charged
tried disconnecting and reconnecting the shuffle to the usb port SEVERAL TIMES
switched the shuffle off and on SEVERAL TIMES
held down the play button for 15 seconds SEVERAL TIMES
re-installed iTunes
logged out and back in to my iTunes account
accessed View My Account - Managed Devices is not an option anywhere on this page
have another laptop to with a different apple account which we use for a nano, classic, iphone and ipad - never had this problem before!

I'm ready to throw the thing out of the window after 4 hours so any advice would be very gratefully received......

iPod shuffle, Windows 7

Posted on Jan 2, 2014 12:55 PM

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Answer 1

braden85

Community Specialist

Jan 4, 2014 9:07 AM in response to MamaBear70

Hi MamaBear70!

I have an article for you that will help provide some more troubleshooting steps for you concerning this issue:

iPod not recognized in My Computer and in iTunes for Windows

http://support.apple.com/kb/ts1369

While you may have already tried some of the steps in that article, there may be some steps listed that you can skip to that have not been tested. There are also a couple more links that can help you troubleshoot this:

iPod not recognized when connected to Windows laptop over USB

http://support.apple.com/kb/ts1401

iPod: Appears in Windows but not in iTunes

http://support.apple.com/kb/ts1363

iPod not appearing in iTunes

http://support.apple.com/kb/ts3716

Thanks for being a part of the Apple Support Communities!

Cheers,

Braden

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