shirk08

Q: When i try to sync my iphone 4s i get a prompt window that tells me the sync session failed to start and will not let me sync or back up my phone.  Can anyone help me?

When I try to sync my iphone 4s I get a prompt window that tells me the sync session failed to start and wont let me sync or back up my phone.  Can anyone help me?

iPhone 4S, iOS 7.0.4

Posted on Jan 2, 2014 1:53 PM

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Q: When i try to sync my iphone 4s i get a prompt window that tells me the sync session failed to start and will not let me sync or b ... more

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  • by sterling r,

    sterling r sterling r Jan 4, 2014 11:45 AM in response to shirk08
    Community Specialists
    Jan 4, 2014 11:45 AM in response to shirk08

    Hello Shirk08,

     

    Thanks for the question!

    It sounds like you are unable to sync your iPhone to iTunes because of this error message. First make a back up of your phone to iTunes before starting troubleshooting:

    iOS: Back up and restore your iOS device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    Then try out the troubleshooting steps in this article which mentions the error message you are getting:

    iOS: If you can't back up or restore from a backup in iTunes

    http://support.apple.com/kb/ts2529

    Update your software

    Restart your computer and your iOS device

    After you restart your computer and iOS device, try to back up again.

    Unplug your other USB devices

    Keep only your iOS device, keyboard, and mouse plugged in. You need to plug your device directly into the computer.

    Free up space

    To back up or restore from backup, you need to free up enough space on your hard drive to store the backup or the capacity of the device.If iTunes couldn't restore the device because not enough free space was available on the device, follow these steps:

    1. Choose Settings > General > Reset > Erase all content and settings.
    2. Try to restore from the backup. You may need to restore from a smaller backup or create a new backup.

     

    These are the first few steps to get you started. Theare are addtional steps in the article if you need them.

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling