Cant backup or update my iphone 4

I am not able to back up my phone with i tunes , it says backup could not be stored on this computer . And neither am i able to update my phone, it gives me error 3194. Kindly HELP

iPhone 4, iOS 4.2

Posted on Jan 2, 2014 2:02 PM

Reply
9 replies

Jan 2, 2014 2:09 PM in response to Foxtrot26

If you have an iPhone 4 as you state in your profile, the only iOS that you can install on the device is the most current, which is iOS 7.0.4. The fact that you are trying to install iOS 6.1.3 is why you are getting the 3194 error. It cannot be installed. Even if you were able to force it, it could not be activated.


The error about the backup is probably a user profile/permissions issue for you on the computer. Try restarting the computer and see if that helps. Make sure you have administrative permissions on that computer.

Jan 3, 2014 7:50 AM in response to Foxtrot26

No there is not a way for you to install iOS 6.1.3. As I said earlier, this is what is causing the error that you are receiving by attempting to install a non-standard iOS file. You need to put the device into recovery mode and restore. Hopefully for you, this will allow the current iOS file from Apple to be installed, which is iOS 7.0.4. See this support document for putting the device into recovery mode to restore.http://support.apple.com/kb/HT1808

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cant backup or update my iphone 4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.