11 Replies Latest reply: Jun 7, 2014 8:22 PM by rehdwolfe
dickk2 Level 1 Level 1

My IPhone 5S is not recognized on my Itunes so I cannot transfer music from my library to my phone. I use window 8.1 OS. My ipod touch is recognized so the problem is limited to my IPhone 5S. I have tried the solutions offered by Apple support What can I do? 


iPhone 5s, Windows 8, 8.1
  • ChrisJ4203 Level 9 Level 9
    expertise.iphone
    iPhone

    Before I go into offering suggestions, what solutions offered by Apple support have you tried? Did you contact Apple support?

  • Awol1404 Level 1 Level 1

    this article should help out

     

    http://support.apple.com/kb/ts1538

  • dickk2 Level 1 Level 1

    I have checked to see all my software is up to date and it is. I have unplugged and restarted both the IPhone 5s and Itunes. I have stopped and restarted the Apple Mobile device. I have gone to device manager and expanded USB section and the IPhone is not listed nor is it listed under imaging devices. I have not uninstalled Itunes since my ipod touch is working.

  • ChrisJ4203 Level 9 Level 9
    expertise.iphone
    iPhone

    What iOS do you have on the iPod touch? See if this support document helps. http://support.apple.com/kb/TS1567

  • dickk2 Level 1 Level 1

     

    I have  checked to see all my software is up to date and it is. I have unplugged  and restarted both the IPhone 5s and Itunes. I have stopped and  restarted the Apple Mobile device. I have gone to device manager and  expanded USB section and the IPhone is not listed nor is it listed under  imaging devices. I have not uninstalled Itunes since my ipod touch is  working.

  • ChrisJ4203 Level 9 Level 9
    expertise.iphone
    iPhone

    The question about the iPod is still a valid question.

  • ChrisJ4203 Level 9 Level 9
    expertise.iphone
    iPhone

    While this refers to iPods, it may help you install the device driver for the iPhone. http://support.apple.com/kb/TS1363  That is normally installed when you install iTunes, and then is updated when you plug the iPhone in. Follow through the list, finding the driver section, then what to do if the driver isn't listed when the phone is plugged in.

     

    Actually, the post above, listing http://support.apple.com/kb/TS1538 gives you the same information for the iPhone. Use it instead of the one posted here. Follow the instructions for the USB driver for Windows 8.

     

    Message was edited by: ChrisJ4203

  • ChrisJ4203 Level 9 Level 9
    expertise.iphone
    iPhone

    .

  • Gemini5Solutions Level 1 Level 1

    Delete Itunes in the Programs and Featues, but make sure you delete Bonjouir and the Apple Mobile Device programs as well.

     

    I deleted anything that was published by Apple.

     

    Install Itunes again and voila!

  • Zebstery Level 1 Level 1

    I had a similar problem with my iPhone and fixed it. You might as well give this a try even if your iPod works. This is what I did. (Follow these steps):

     

    1. Make sure your phone is not connected/plugged to your computer then continue on step 2.
    (For some reason, apparently iTunes also get installed to iPhone's which makes it sort of faulty.)

     

    2. By going to your computer's Control Panel - Uninstall itunes. To completely uninstall itunes you need to uninstall 5 programs in this very sequence. (You have to make sure you follow this in order.)

    1. iTunes
    2. Apple Software Update
    3. Apple Mobile Device Support
    4. Bonjour
    5. Apple Application Support

    3. Then simply re-install the latest iTunes. Go tohttp://www.apple.com/itunes/download/ , on the left side of that page you'll see a blue botton that say's "Download Now". Press that button and it should allow you to make sure that you've downloaded the latest iTunes.

     

    4. Once you've reinstalled it go ahead and start iTunes and connect/plug your iPhone to your computer. iTunes should now be able to recognise your iPhone.

     

    5. If it still does not work try unplugging your Iphone again, restart your computer and connect your Iphone once more. See it your computer recognises your device.

     

    Steps 1-4 worked out real well for me so I hope it does for you too. If still a no no why not try and contact apple themselves they should be able to give help.

    Got all this info with an Apple person. Cheers.

  • rehdwolfe Level 1 Level 1

    Worked Great for me. Much more efficient than Apples KB article on the subject.

    If these instructions don't quite work for you - you might try going to c:\program files\common files\apple and deleting what you find there as well as c:\program files(x64)\common files\apple.

     

    That might work better as some install programs will skip reinstalling files it thinks are already installed. Most of those are in common files.