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All replies
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Helpful answers
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Jan 2, 2014 3:03 PM in response to Angelram513by Kappy,Three Alternatives for Security Questions and Rescue Mail
1. Start here to find your country, and how you can contact Apple:
Apple ID- Contacting Apple for help with Apple ID account security. Fill out and
submit this form.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support.
Ask to speak to Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID
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Jan 2, 2014 3:13 PM in response to Angelram513by Niel,You need to contact Apple to either reset the questions or have the balance put back onto the card. Kappy's described three ways of doing so.
They wouldn't be security questions if they could be bypassed or reset without proper authentication.
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