Assign multiple supervised devices to one user in configurator

Question

Assign multiple supervised devices to one user in configurator

I am trying to assign a supervised iPhone and a supervised iPad to a single user in Apple Configurator 1.4.3. Both devices are running iOS 7.0.4 and both have been Preped and Supervised. When I attempt to assign these devices to one user, though, only one device (whichever device appears first in the group list) gets assigned to that user. The other device remains unassigned. If I click on the user in the assign section, the only option I have is to check in the one device. How do I assign both devices to the user?

iPad, iOS 7.0.4

Posted on Jan 2, 2014 6:01 PM

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Answer 1

Dec 17, 2014 8:10 AM in response to israelpattison

As of configurator 1.7.1 this still seems un-possible. Contacted Apple enterprise phone support about this and they verified that at this time only one device can be assigned to a user. A suggested workaround was to label the user with a device specific tag (IE "$USERNAME [iPad]" "$USERNAME [iPhone]") but obviously this leads to some other complications. I asked the phone representative to please submit feedback concerning use cases where users need to have more than one device assigned. Hopefully this can be addressed. If other people have this question I would suggest submitting feedback at apple.com/feedback (no there isn't an option for configurator but I submitted my feedback under OS X).

The squeaky wheel gets the grease. Hopefully we will be heard.

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