Purchase instruments again in GarageBand 2.0 when it was previously paid for?

Question

Level 1

4 points

Purchase instruments again in GarageBand 2.0 when it was previously paid for?

It says here (http://support.apple.com/kb/HT6032) that if we purchased a previous version of GarageBand, we can restore the missing instrument. However, I tried tapping on the Already Purchased and logged in my credentials but still unable to get the full version of GarageBand on the iOS. I called the Apple Support and they told me I need to purchase AGAIN!?!? THis is contradicting what is mentioned in the article?

Come on Apple! This is not the way to make money. Why do I have to RE-pay for an app that I have already purchase before with full functionalities and then with one update, you took thme away and ask me to pay again. It is just not right.

Posted on Jan 3, 2014 1:08 AM

Reply

Answer 1

varjak paw

Level 10

170,200 points

Jan 3, 2014 7:02 AM in response to ZaCker86

Apple Support doesn't support iTunes Store issues and often doesn't really know what they're talking about. The iTunes Store has no phone support. Presuming you downloaded the new version of GarageBand using the same iTunes Store ID and password you previously purchased the instruments under, go here:

http://www.apple.com/support/itunes/contact/

and follow the instructions to report the issue to the iTunes Store.

If you used a different Apple ID, that's probably why it's not working. You'll need to either delete GarageBand and try to re-download it using the ID you purchased the instruments under, or repurchase the instruments.

Regards.

Reply