I have a iPhone 5c. Wanting to set up an email account on the phone. After entering email address and password it sets up an imap account automatically, when I need to set up a pop3 account. What's happening?

Have just purchased an iPhone 5c and have been trying to set an email account on it. Under the menus I have gone in for an "Other". Having enetered the email address and password the phone automatically sets up an IMAP account and I need it to be a POP3 account - I am not being given the option. What is going wrong?

iPhone 5c, iOS 7.0.4

Posted on Jan 3, 2014 12:44 PM

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11 replies

Jan 3, 2014 12:59 PM in response to TJBUSMC1973

The provider is btinternet and they say it should be set up as a POP3 account which is what I have always done; pc, iPads, smartphones etc and everything is fine.


On the iPhone 5c it is goig to IMAP automatically and then if I delet anything from the phone it sync all, I lose it from the server and can't then pick up from iPad later.


Yes I could not delete it from the phone, but with so many coming through during the day it just makes easier.

Jan 3, 2014 1:14 PM in response to ChrisJ4203

Done this already.

What you have described is what you are told on all the websites that describe setting up an email account on an iPhone. However what actually happens is after the verification process you don't get the IMAP or POP option. I am wondering if this a change with this latest phone?

Also I wanted to limit over what period emails were being downloaded, say last three days, but that option doesn't appear to be available either.

Jan 3, 2014 1:22 PM in response to Bungalow5003

POP3 is considered obsolete. In this age of multiple mobile devices, computers, etc. POP3 creates more problems than it solves. IMAP allows for full synchronization of the entire mailbox and all folders with all client devices. If you read a message on one, it will be marked as read on all client devices. If you delete it or move it on one, the change will be reflected on all devices (and the server, of course). POP3 requires that the message store be managed manually on all devices and can sometimes prevent you from being able to retrieve the message on more than one device at all.

Jan 3, 2014 1:25 PM in response to Bungalow5003

There is no difference with the new phone. I have a 5s and just tried setting up another "other" account on my phone and it went right away.


After deleting the account, try adding it back, however this time put in the wrong password on purpose. This should make it fail the verification. It should then bring you to the first page of the mail add, and should let you choose IMAP or POP. You can then type in the correct password and continue to add the account.

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I have a iPhone 5c. Wanting to set up an email account on the phone. After entering email address and password it sets up an imap account automatically, when I need to set up a pop3 account. What's happening?

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