HT4061: Find the serial number and other information for your iPhone, iPad, and iPod touch
Learn about Find the serial number and other information for your iPhone, iPad, and iPod touch
Q: Cannot connect to iCloud. Server not connecting
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Jan 5, 2014 9:11 AMby judysings,Hi jenne,
Welcome to the Support Communities!
It sounds like the issue is with your Wi-Fi connection. Follow the troubleshooting steps below to address that issue first:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398?viewlocale=en_US
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including .... previously connected Wi-Fi networks and passwords
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
If the above does not resolve the issue, here are some additional steps to try:
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Cheers,
- Judy
