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All replies
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Helpful answers
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Jan 3, 2014 2:09 PM in response to bretswan55by jackm831,Go to activity moniter and check your cpu and ram usage.
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Jan 3, 2014 2:33 PM in response to jackm831by bretswan55,For cpu 93% is idle and for ram i have around 5 gb free
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Jan 3, 2014 2:49 PM in response to bretswan55by MichelPM,Please download, install and run Etrecheck.
Etrecheck is a small, unobstrusive app that compiles a snapshot of your entire Mac hardware system and installed software.
http://www.etresoft.com/etrecheck
Copy/paste and post its report here in another reply thread so that we have a complete profile of your Mac's hardware and installed software so we can to more accurately troubleshoot and solve your Mac's performance issues.
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Jan 3, 2014 2:55 PM in response to bretswan55by MichelPM,If your version of Microsoft Word is old, chances are that version was an old PowerPC application that won't work any longer. Old PowerPC software stopped being able to run with the introduction of OS X 10.7 Lion.
If you have any other very old apps, chance are they will not run on OS X 10.9 Mavericks, either.
You will either need to upgrade to newer versions of these types of software or find other free or cheaper alternatives.
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Jan 3, 2014 2:57 PM in response to MichelPMby bretswan55,All my programs are newer versions. I have office 2013. They all worked fine before the update. I had no problems and it was very fast
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Jan 3, 2014 3:02 PM in response to MichelPMby bretswan55,I can't get on the internet. If it's not on the app store i can't get it. I downloaded clamxav and I am scanning right now
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Jan 3, 2014 3:13 PM in response to bretswan55by MichelPM,How much RAM installed?
How many applications do you run simultaneously in the background while working in another application?
Do you run any antivirus software on your Mac? Antivirus software can slow down the normal operation of OS X.
Do you run any "crapware" like Mackeeper or any other type of so called hard drive "cleaning" or "tune up" apps?
Have you upgraded all of your Apple and third party software by going to the third party software developers' websites to software to OS X Mavericks compatible versions?
Have you updated any third party device drivers for any third party devices connected to your Mac?
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Jan 3, 2014 3:14 PM in response to bretswan55by Linc Davis,Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
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Jan 3, 2014 3:18 PM in response to MichelPMby bretswan55,i found i had firefox and was able to download and run etrecheck. i also scanned for viruses and found i had none i will post the results in a second. i also got word to work and found it was actually 2011
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Jan 3, 2014 3:21 PM in response to MichelPMby bretswan55,Hardware Information:
MacBook Pro (Retina, 13-inch, Late 2012)
MacBook Pro - model: MacBookPro10,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 1:34:24
Disk Information:
APPLE SSD SM128E disk0 : (121.33 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 120.47 GB (69.89 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[loaded] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
Launch Agents:
[loaded] org.macosforge.xquartz.startx.plist 3rd-Party support link
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
iTunesHelper
Google Drive
Internet Plug-ins:
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.8 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.8 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.8 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.8 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.8 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Empire at War: Version: 1.0.8 - SDK 10.5 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
5% EtreCheck
3% WindowServer
0% Google Drive
0% configd
0% mds
Top Processes by Memory:
221 MB firefox
213 MB Finder
98 MB Dock
90 MB WindowServer
74 MB DashboardClient
Virtual Memory Information:
56 MB Free RAM
1.98 GB Active RAM
5.16 GB Inactive RAM
818 MB Wired RAM
397 MB Page-ins
0 B Page-outs
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Jan 3, 2014 3:36 PM in response to Linc Davisby bretswan55,The guest account worked fine when i followed those steps
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Jan 3, 2014 4:08 PM in response to bretswan55by Linc Davis,Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box markedAllow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click anywhere in the following line on this page to select it:
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2>&-Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.
Boot into Recovery. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resPress the tab key. The partial command you typed will automatically be completed to this:
resetpasswordPress return. A Reset Password window will open. You’re not going to reset a password.
Select the startup volume ("Macintosh HD," unless you gave it a different name) if it's not already selected.
Select your username from the menu labeled Select the user account if it's not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
▹ Restart
from the menu bar.