Previous 1 2 Next 24 Replies Latest reply: Jan 21, 2014 8:11 PM by bretswan55
bretswan55 Level 1 Level 1 (0 points)

My late 2012 mac is running super slow and many programs are not responding. I can't open safari or chrome and there are windows asking for my keychain password that i put in many times but they never go away and tell that password is wrong. I have treid to turn keychain off but it wont let me get to the place to do it. This all started after i updated to osx mavericks. I can't open messages and my email doesn't update. I opened word a couple days ago and it worked bu now it doesn't. I don;t know what  to do


MacBook Pro (Retina, 13-inch, Late 2012), OS X Mavericks (10.9.1)
  • jackm831 Level 1 Level 1 (85 points)

    Go to activity moniter and check your cpu and ram usage.

  • bretswan55 Level 1 Level 1 (0 points)

    For cpu 93% is idle and for ram i have around 5 gb free

  • jackm831 Level 1 Level 1 (85 points)

    Hmm check your computer for viruses

  • MichelPM Level 6 Level 6 (9,585 points)

    Please download, install and run Etrecheck.

    Etrecheck is a small, unobstrusive app that compiles a snapshot of your entire Mac hardware system and installed software.

     

    http://www.etresoft.com/etrecheck

     

    Copy/paste and post its report here in another reply thread so that we have a complete profile of your Mac's hardware and installed software so we can to more accurately troubleshoot and solve your Mac's performance issues.

  • MichelPM Level 6 Level 6 (9,585 points)

    If your version of Microsoft Word is old, chances are that version was an old PowerPC application that won't work any longer. Old PowerPC software stopped being able to run with the introduction of OS X 10.7 Lion.

    If you have any other very old apps, chance are they will not run on OS X 10.9 Mavericks, either.

    You will either need to upgrade to newer versions of these types of software or find other free or cheaper alternatives.

  • bretswan55 Level 1 Level 1 (0 points)

    All my programs are newer versions. I have office 2013. They all worked fine before the update. I had no problems and it was very fast

  • MichelPM Level 6 Level 6 (9,585 points)

    Download and run Etrecheck.

  • bretswan55 Level 1 Level 1 (0 points)

    I can't get on the internet. If it's not on the app store i can't get it. I downloaded clamxav and I am scanning right now

  • MichelPM Level 6 Level 6 (9,585 points)

      How much RAM installed?

      How many applications do you run simultaneously in the background while working in another application?

    Do you run any antivirus software on your Mac? Antivirus software can slow down the normal operation of OS X.

    Do you run any "crapware" like Mackeeper or any other type of so called hard drive "cleaning" or "tune up" apps?

    Have you upgraded all of your Apple and third party software by going to the third party software developers' websites to software to OS X Mavericks compatible versions?

    Have you updated any third party device drivers for any third party devices connected to your Mac?

  • Linc Davis Level 10 Level 10 (155,575 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

       

    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • bretswan55 Level 1 Level 1 (0 points)

    i found i had firefox and was able to download and run etrecheck. i also scanned for viruses and found i had none i will post the results in a second. i also got word to work and found it was actually 2011

  • bretswan55 Level 1 Level 1 (0 points)

    Hardware Information:

        MacBook Pro (Retina, 13-inch, Late 2012)

        MacBook Pro - model: MacBookPro10,2

        1 2.5 GHz Intel Core i5 CPU: 2 cores

        8 GB RAM

     

    Video Information:

        Intel HD Graphics 4000 - VRAM: 1024 MB

     

    System Software:

        OS X 10.9.1 (13B42) - Uptime: 0 days 1:34:24

     

    Disk Information:

        APPLE SSD SM128E disk0 : (121.33 GB)

            EFI (disk0s1) <not mounted>: 209.7 MB

            Macintosh HD (disk0s2) /: 120.47 GB (69.89 GB free)

            Recovery HD (disk0s3) <not mounted>: 650 MB

     

    USB Information:

     

     

        Apple Inc. FaceTime HD Camera (Built-in)

     

        Apple Inc. Apple Internal Keyboard / Trackpad

     

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist 3rd-Party support link

        [loaded]    com.microsoft.office.licensing.helper.plist 3rd-Party support link

        [loaded]    org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link

     

    Launch Agents:

        [loaded]    org.macosforge.xquartz.startx.plist 3rd-Party support link

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist 3rd-Party support link

        [loaded]    com.google.keystone.agent.plist 3rd-Party support link

     

    User Login Items:

        iTunesHelper

        Google Drive

     

    Internet Plug-ins:

        FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

        QuickTime Plugin: Version: 7.7.3

        AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link

        AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link

        Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

        Default Browser: Version: 537 - SDK 10.9

        SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 3rd-Party support link

        Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

        JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update

     

    Audio Plug-ins:

        BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

        AirPlay: Version: 1.9 - SDK 10.9

        AppleAVBAudio: Version: 2.0.0 - SDK 10.9

        iSightAudio: Version: 7.7.3 - SDK 10.9

     

    3rd Party Preference Panes:

        Flash Player  3rd-Party support link

     

    Bad Fonts:

        None

     

    Old Applications:

        /Library/Application Support/Microsoft/MERP2.0

            Microsoft Error Reporting:    Version: 2.2.9 - SDK 10.4 3rd-Party support link

            Microsoft Ship Asserts:    Version: 1.1.4 - SDK 10.4 3rd-Party support link

        Solver:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

        SLLauncher:    Version: 1.0 - SDK 10.5 3rd-Party support link

            /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

        /Applications/Microsoft Office 2011/Office

            Microsoft Graph:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Database Utility:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Office Reminders:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Upload Center:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            My Day:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            SyncServicesAgent:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Open XML for Excel:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Alerts Daemon:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Database Daemon:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Chart Converter:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Clip Gallery:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

        /Applications/Microsoft Office 2011

            Microsoft PowerPoint:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Excel:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Outlook:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Word:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            Microsoft Document Connection:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

        Microsoft Language Register:    Version: 14.3.8 - SDK 10.5 3rd-Party support link

            /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

        Microsoft AutoUpdate:    Version: 2.3.6 - SDK 10.4 3rd-Party support link

            /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

        Empire at War:    Version: 1.0.8 - SDK 10.5 3rd-Party support link

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             5%    EtreCheck

             3%    WindowServer

             0%    Google Drive

             0%    configd

             0%    mds

     

    Top Processes by Memory:

        221 MB    firefox

        213 MB    Finder

        98 MB    Dock

        90 MB    WindowServer

        74 MB    DashboardClient

     

    Virtual Memory Information:

        56 MB    Free RAM

        1.98 GB    Active RAM

        5.16 GB    Inactive RAM

        818 MB    Wired RAM

        397 MB    Page-ins

        0 B    Page-outs

  • bretswan55 Level 1 Level 1 (0 points)

    The guest account worked fine when i followed those steps

  • Linc Davis Level 10 Level 10 (155,575 points)

    Back up all data.

    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.

    I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.

    Step 1

    If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box markedAllow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

    Triple-click anywhere in the following line on this page to select it:

    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2>&-

     

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use  another browser, you may have to press the return key after pasting.

    You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

    The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

    Step 2 (optional)

    Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

    Boot into Recovery. When the OS X Utilities screen appears, select

    Utilities Terminal

    from the menu bar. A Terminal window will open.

    In the Terminal window, type this:

    res

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window will open. You’re not going to reset a password.

    Select the startup volume ("Macintosh HD," unless you gave it a different name) if it's not already selected.

    Select your username from the menu labeled Select the user account if it's not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

    Select

    Restart

    from the menu bar.

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