HT202176: Call forwarding, call waiting, and other call features on iPhone

Learn about Call forwarding, call waiting, and other call features on iPhone
EvelynJean
Level 1 (0 points)

Q: Just tried to place a call on my new iPhone5S.     I can hear the person I'm calling, they cannot hear me.    The microphone icon has a line through it, but tapping the icon does not make a difference.

Just tried to place a call with my new iPhone.  I can hear the person I'm calling but they cannot hear me.     There is a line across the microphone icon, which I took to mean muted but nothing changes when I tap it.    What am I doing - or not doing?

iPhone 5s, iOS 7.0.4

Posted on Jan 3, 2014 3:41 PM

by Clyde77,Solvedanswer
Clyde77 Clyde77
Level 4 (2,765 points)
A:

is your mute switch turned on (above the volume) ?  remove case and screen protecter.

is volume turned up?

if so do this

account security

Please call apple @ 1-800-692-7753 in USA

ask for the account security team

you may want to add a credit card to your iTunes account  before calling; so they will have a way to verify your identity.

Peace, Clyde

 

check # for your country

http://support.apple.com/kb/HE57

 

<Edited by Host>

Posted on Jan 3, 2014 3:45 PM

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EvelynJean

Q: Just tried to place a call on my new iPhone5S.     I can hear the person I'm calling, they cannot hear me.&nbs ... more

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  • by Clyde77,Solvedanswer

    Clyde77 Clyde77 Jan 3, 2014 3:45 PM in response to EvelynJean
    Level 4 (2,765 points)
    Jan 3, 2014 3:45 PM in response to EvelynJean

    is your mute switch turned on (above the volume) ?  remove case and screen protecter.

    is volume turned up?

    if so do this

    account security

    Please call apple @ 1-800-692-7753 in USA

    ask for the account security team

    you may want to add a credit card to your iTunes account  before calling; so they will have a way to verify your identity.

    Peace, Clyde

     

    check # for your country

    http://support.apple.com/kb/HE57

     

    <Edited by Host>