HT203435: Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch

Learn about Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch
obajimi752
Level 1 (0 points)

Q: my ipad3 started having problems when I moved from IOS 6 to IOS 7. The current problem is as described above. After a recovery and restore, the apple logo appears with the progress bar but there is no movement at all on the progress bar while iTunes waits

What can I do to restart my ipad which remains stuck at the point where the apple logo appears with the progress bar without any movement on the progress bar while iTunes displays "Waiting for ipad". I've tried restoring it several times and it always hangs at the same point in the procedure. I've even waited for several hours but with no movement at all on the progress bar. Is this a hardware or software issue?

iPad, iOS 7.0.4, 64GB WIFI 3G CELLULAR

Posted on Jan 3, 2014 6:00 PM

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obajimi752

Q: my ipad3 started having problems when I moved from IOS 6 to IOS 7. The current problem is as described above. After a recovery and ... more

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  • by Diavonex,

    Diavonex Diavonex Jan 3, 2014 6:22 PM in response to obajimi752
    Level 9 (66,670 points)
    Jan 3, 2014 6:22 PM in response to obajimi752

    Try the following:

     

     

    1. Reset

     

     

    Hold the Sleep and Home button down until you see the Apple logo

     

     

    2. Restore:

     

     

    http://support.apple.com/kb/HT1414

     

     

    3. Recovery:

     

     

    http://support.apple.com/kb/HT1808

  • by PhilipDK,

    PhilipDK PhilipDK Jan 19, 2014 8:25 PM in response to obajimi752
    Level 1 (0 points)
    Jan 19, 2014 8:25 PM in response to obajimi752

    Hi,

    I have the exact same problem as you with my daughters iPad 2. Have you found a solution?

     

    My daughters iPad 2 has been upgraded to IOS 7 for a while, and she complained about it sometimes turning off, restarting. Yesterday it could not be turned on at all. It was fully charged. She has been looking after it - no physical damage. Before upgrading to IOS 7 there were never any problems.

     

    Holding the home and sleep button for 10 or 15 seconds did nothing - black screen.

     

    Although she complained, we decided to wipe the whole thing, and start on a fresh. Could not enter recovery mode (pressing home, while attaching USB). Pressing home and sleep button for 10 seconds while connected to iTunes, causes iTunes to state that there is an iPad connected that needs to be restored.

     

    iTunes retrieves the the 7.0.4 package and starts the update. However when the Apple logo and progress bar appears nothing happens. iTunes just states "waiting for iPad". I have left it for periods of 1 hour, 2 hours or even 6 hours without any movement what so ever on the progress bar. Have tried with three different PC's - all with same result.

     

    If I keep the home and sleep button pressed for 10 seconds during the "stuck" update, the process starts over again - unpacking the 7.0.4 package, starting the upgrade and then nothing! Apple logo and progress bar not moving.

     

    Just checked my warranty - and it was bought in September 2011, so that is no solution. We are using PC's with Windows 7 64-bit with Windows update turned on and no other problems.

     

    Hope somebody can help :-)

     

    /Philip

  • by PhilipDK,

    PhilipDK PhilipDK Jan 20, 2014 8:02 AM in response to PhilipDK
    Level 1 (0 points)
    Jan 20, 2014 8:02 AM in response to PhilipDK

    The iPad in question here is an iPad 2 3G Cellular 64GB and WIFI

     

    /philip

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Jan 20, 2014 8:42 AM in response to PhilipDK
    Level 8 (46,611 points)
    Jan 20, 2014 8:42 AM in response to PhilipDK

    PhilipDK, To get answers to your question, it's best to start a new post rather than tag on to an older post.

     

    If you can't update or restore your iOS device

    http://support.apple.com/kb/ht1808http://support.apple.com/kb/ht1808

     

     Cheers, Tom