mail very slow to load since mavericks upgrade

Question

Geezer Stud Author

Level 1

0 points

mail very slow to load since mavericks upgrade

Mail takes 12 to 15 minutes to load and the CPU temperature rises to 90 - 95 degrees.

MacBook Pro, Mac OS 9.1.x

Posted on Jan 3, 2014 8:14 PM

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Answer 1

Jan 3, 2014 8:51 PM in response to Geezer Stud

Could be numerous things. What size is your "mail" folder? ~/user/library/mail. Over 6G? Have you watched %CPU through Activity Monitor as it loads? Look for something else running thats robbing CPU load. How much free disk space do you have? Less than 10G and you'll run into problems for memory. Speaking of "Memory" ... how much free memory do you have or is it all running on Virtual memory ... another problem. All of these may give you a clue as to what is happening.

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Answer 2

Linc Davis

Level 10

209,941 points

Jan 3, 2014 9:45 PM in response to Geezer Stud

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 3

Geezer Stud Author

Level 1

0 points

Jan 4, 2014 10:28 AM in response to Geezer Stud

1/4/14 12:37:36.057 PM com.apple.SecurityServer[14]: Killing auth hosts

1/4/14 12:37:36.057 PM com.apple.SecurityServer[14]: Session 100105 destroyed

1/4/14 12:37:36.061 PM com.apple.SecurityServer[14]: Session 100112 created

1/4/14 12:37:36.085 PM com.apple.security.XPCKeychainSandboxCheck[4684]: Can't get dir or base (likely out of memory) for

1/4/14 12:37:36.086 PM com.apple.security.XPCKeychainSandboxCheck[4684]: Can't get sandbox fs extension for , status=-1 errno=No such file or directory ext=(null)

1/4/14 12:38:14.804 PM AddressBookSourceSyncScheduleHelper[4686]: Deleted and unloaded schedule job for com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.6A9F946F-648B-48DF-A843-E4 A4FE667DD4 because the source no longer exists

1/4/14 12:38:14.808 PM com.apple.launchd.peruser.501[170]: (com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.6A9F946F-648B-48DF-A843-E 4A4FE667DD4[4686]) Exited with code: 255

1/4/14 12:39:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4320 [CloudKeychainPro]

1/4/14 12:39:04.199 PM com.apple.launchd.peruser.501[170]: (com.apple.security.cloudkeychainproxy3[4320]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:39:04.199 PM com.apple.launchd.peruser.501[170]: (com.apple.security.cloudkeychainproxy3[4320]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:39:04.410 PM secd[4311]: handle_xpc_event >>>>> handle_connection_event via event_handler <<<<<, ***?

1/4/14 12:39:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4458 [ScopedBookmarkAg]

1/4/14 12:39:04.646 PM com.apple.launchd.peruser.501[170]: (com.apple.scopedbookmarksagent.xpc[4458]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:39:04.646 PM com.apple.launchd.peruser.501[170]: (com.apple.scopedbookmarksagent.xpc[4458]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:39:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4490 [com.apple.hiserv]

1/4/14 12:39:04.834 PM com.apple.launchd[1]: (com.apple.hiservices-xpcservice[4490]) Exited: Killed: 9

1/4/14 12:39:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4539 [aslmanager]

1/4/14 12:39:04.993 PM com.apple.launchd[1]: (com.apple.emond.aslmanager[4539]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:39:04.993 PM com.apple.launchd[1]: (com.apple.emond.aslmanager[4539]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:39:05.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4540 [aslmanager]

1/4/14 12:39:05.247 PM com.apple.launchd[1]: (com.apple.ServerPerfLog.aslmanager[4540]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:39:05.247 PM com.apple.launchd[1]: (com.apple.ServerPerfLog.aslmanager[4540]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:39:05.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4318 [backupd-helper]

1/4/14 12:39:05.539 PM com.apple.launchd[1]: (com.apple.backupd-auto[4318]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:39:05.540 PM com.apple.launchd[1]: (com.apple.backupd-auto[4318]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:39:05.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4319 [WiFiKeychainProx]

1/4/14 12:39:05.806 PM com.apple.launchd.peruser.501[170]: (com.apple.wifi.WiFiKeychainProxy[4319]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:39:05.806 PM com.apple.launchd.peruser.501[170]: (com.apple.wifi.WiFiKeychainProxy[4319]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:39:06.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4340 [com.apple.NotesM]

1/4/14 12:39:06.071 PM com.apple.launchd[1]: (com.apple.NotesMigratorService[4340]) Exited: Killed: 9

1/4/14 12:39:08.873 PM WiFiKeychainProxy[4689]: [NO client logger] <Aug 30 2013 23:40:46> WIFICLOUDSYNC WiFiCloudSyncEngineCreate: created...

1/4/14 12:39:08.873 PM WiFiKeychainProxy[4689]: [NO client logger] <Aug 30 2013 23:40:46> WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: WiFiCloudSyncEngineCallbacks version - 0, bundle id - com.apple.wifi.WiFiKeychainProxy

1/4/14 12:39:08.878 PM secd[4311]: SecErrorGetOSStatus unknown error domain: com.apple.security.sos.error for error: The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)

1/4/14 12:39:08.878 PM secd[4311]: securityd_xpc_dictionary_handler WiFiKeychainProx[4689] DeviceInCircle The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)

1/4/14 12:39:33.366 PM ntpd[108]: ntpd: time set -1.380619 s

1/4/14 12:39:35.388 PM com.apple.time[174]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

1/4/14 12:43:11.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4451 [com.apple.BKAgen]

1/4/14 12:43:12.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4324 [accountsd]

1/4/14 12:43:12.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4590 [xpcd]

1/4/14 12:43:12.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4585 [softwareupdated]

1/4/14 12:43:12.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4333 [com.apple.InputM]

1/4/14 12:43:13.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4400 [tccd]

1/4/14 12:43:14.632 PM com.apple.internetaccounts[4338]: /SourceCache/Accounts/Accounts-336.9/ACAccountStore.m - __60-[ACAccountStore _connectToRemoteAccountStoreUsingEndpoint:]_block_invoke - 130 - The connection to ACDAccountStore was interrupted.

1/4/14 12:43:14.857 PM com.apple.launchd[1]: (com.apple.BKAgentService[4451]) Exited: Killed: 9

1/4/14 12:43:15.079 PM com.apple.launchd[1]: (com.apple.xpcd.C8000000-0000-0000-0000-000000000000[4590]) Exited: Killed: 9

1/4/14 12:43:15.268 PM com.apple.launchd[1]: (com.apple.softwareupdated[4585]) Exited: Killed: 9

1/4/14 12:43:15.268 PM com.apple.launchd[1]: (com.apple.InputMethodKit.UserDictionary[4333]) Exited: Killed: 9

1/4/14 12:43:15.268 PM com.apple.launchd[1]: (com.apple.tccd.system[4400]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:43:15.268 PM com.apple.launchd[1]: (com.apple.tccd.system[4400]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:43:12.234 PM com.apple.launchd.peruser.501[170]: (com.apple.accountsd[4324]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:43:12.234 PM com.apple.launchd.peruser.501[170]: (com.apple.accountsd[4324]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:43:37.156 PM WindowServer[107]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

1/4/14 12:43:51.024 PM WindowServer[107]: disable_update_likely_unbalanced: UI updates still disabled by application "Mail" after 15.02 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

1/4/14 12:43:51.090 PM Mail[4682]: void CGSUpdateManager::log() const: conn 0x1ab9b token 0x3ffffffffffd0a

1/4/14 12:43:51.450 PM Mail[4682]: Backtrace (at 120382):

1/4/14 12:43:51.451 PM Mail[4682]: void CGSUpdateManager::log() const: 0 CoreGraphics 0x00007fff8abe9211 CGSBacktraceCreate + 59

1/4/14 12:43:51.451 PM Mail[4682]: void CGSUpdateManager::log() const: 1 CoreGraphics 0x00007fff8ac0d0a8 _ZN16CGSUpdateManager14disable_updateEv + 98

1/4/14 12:43:51.451 PM Mail[4682]: void CGSUpdateManager::log() const: 2 AppKit 0x00007fff8eef8272 -[NSClipView _immediateScrollToPoint:] + 86

1/4/14 12:43:51.451 PM Mail[4682]: void CGSUpdateManager::log() const: 3 AppKit 0x00007fff8eef81da -[NSClipView scrollToPoint:] + 237

1/4/14 12:43:51.451 PM Mail[4682]: void CGSUpdateManager::log() const: 4 AppKit 0x00007fff8eeef23f -[NSScrollView setDocumentView:] + 601

1/4/14 12:43:51.451 PM Mail[4682]: void CGSUpdateManager::log() const: 5 AppKit 0x00007fff8ee8180e -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 358

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 6 AppKit 0x00007fff8ee765fe loadNib + 327

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 7 AppKit 0x00007fff8ee75b9c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 8 AppKit 0x00007fff8ee7598c -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 197

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 9 Mail 0x0000000102eb61d2 Mail + 49618

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 10 Mail 0x0000000102eb6086 Mail + 49286

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 11 Mail 0x0000000102eb58f7 Mail + 47351

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 12 CoreFoundation 0x00007fff85717fcc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

1/4/14 12:43:51.452 PM Mail[4682]: void CGSUpdateManager::log() const: 13 CoreFoundation 0x00007fff8560bc5d _CFXNotificationPost + 2893

1/4/14 12:43:51.453 PM Mail[4682]: void CGSUpdateManager::log() const: 14 Foundation 0x00007fff8b7d94aa -[NSNotificationCenter postNotificationName:object:userInfo:] + 68

1/4/14 12:43:51.453 PM Mail[4682]: void CGSUpdateManager::log() const: 15 Mail 0x0000000102eadd3f Mail + 15679

1/4/14 12:43:51.453 PM Mail[4682]: void CGSUpdateManager::log() const: 16 CoreFoundation 0x00007fff85717fcc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

1/4/14 12:43:51.453 PM Mail[4682]: void CGSUpdateManager::log() const: 17 CoreFoundation 0x00007fff8560bc5d _CFXNotificationPost + 2893

1/4/14 12:43:51.453 PM Mail[4682]: void CGSUpdateManager::log() const: 18 Foundation 0x00007fff8b7d94aa -[NSNotificationCenter postNotificationName:object:userInfo:] + 68

1/4/14 12:43:51.454 PM Mail[4682]: void CGSUpdateManager::log() const: 19 AppKit 0x00007fff8ee9ab79 -[NSApplication _postDidFinishNotification] + 289

1/4/14 12:43:51.454 PM Mail[4682]: void CGSUpdateManager::log() const: 20 AppKit 0x00007fff8ee9a8ac -[NSApplication _sendFinishLaunchingNotification] + 195

1/4/14 12:43:51.454 PM Mail[4682]: void CGSUpdateManager::log() const: 21 AppKit 0x00007fff8ee97796 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 570

1/4/14 12:43:51.455 PM Mail[4682]: void CGSUpdateManager::log() const: 22 AppKit 0x00007fff8ee971eb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242

1/4/14 12:43:51.455 PM Mail[4682]: void CGSUpdateManager::log() const: 23 Foundation 0x00007fff8b7f7eaa -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294

1/4/14 12:43:51.455 PM Mail[4682]: void CGSUpdateManager::log() const: 24 Foundation 0x00007fff8b7f7d1d _NSAppleEventManagerGenericHandler + 106

1/4/14 12:43:51.456 PM Mail[4682]: void CGSUpdateManager::log() const: 25 AE 0x00007fff85561e1f _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 381

1/4/14 12:43:51.456 PM Mail[4682]: void CGSUpdateManager::log() const: 26 AE 0x00007fff85561c32 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31

1/4/14 12:43:51.456 PM Mail[4682]: void CGSUpdateManager::log() const: 27 AE 0x00007fff85561b36 aeProcessAppleEvent + 315

1/4/14 12:43:51.456 PM Mail[4682]: void CGSUpdateManager::log() const: 28 HIToolbox 0x00007fff84cf25f1 AEProcessAppleEvent + 56

1/4/14 12:43:51.456 PM Mail[4682]: void CGSUpdateManager::log() const: 29 AppKit 0x00007fff8ee930f6 _DPSNextEvent + 1026

1/4/14 12:43:51.456 PM Mail[4682]: void CGSUpdateManager::log() const: 30 AppKit 0x00007fff8ee928db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

1/4/14 12:43:51.456 PM Mail[4682]: void CGSUpdateManager::log() const: 31 AppKit 0x00007fff8ee869cc -[NSApplication run] + 553

1/4/14 12:44:23.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4323 [xpcd]

1/4/14 12:44:23.402 PM com.apple.launchd[1]: (com.apple.xpcd.00000000-0000-0000-0000-000000000000[4323]) Exited: Killed: 9

1/4/14 12:44:23.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4382 [com.apple.IconSe]

1/4/14 12:44:23.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4334 [pbs]

1/4/14 12:44:24.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4389 [sandboxd]

1/4/14 12:44:24.386 PM com.apple.launchd[1]: (com.apple.IconServicesAgent[4382]) Exited: Killed: 9

1/4/14 12:44:24.386 PM com.apple.launchd[1]: (com.apple.sandboxd[4389]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:44:24.386 PM com.apple.launchd[1]: (com.apple.sandboxd[4389]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:44:24.384 PM Dock[180]: XPC error messaging com.apple.IconServicesAgent: Connection interrupted

1/4/14 12:44:24.385 PM Dock[180]: XPC error messaging com.apple.IconServicesAgent: Connection invalid

1/4/14 12:44:24.385 PM Console[4649]: XPC error messaging com.apple.IconServicesAgent: Connection interrupted

1/4/14 12:44:24.385 PM Console[4649]: XPC error messaging com.apple.IconServicesAgent: Connection invalid

1/4/14 12:44:23.920 PM com.apple.launchd.peruser.501[170]: (com.apple.pbs[4334]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:44:23.920 PM com.apple.launchd.peruser.501[170]: (com.apple.pbs[4334]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:44:24.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4390 [coresymbolicatio]

1/4/14 12:44:24.388 PM Finder[183]: XPC error messaging com.apple.IconServicesAgent: Connection interrupted

1/4/14 12:44:24.522 PM Finder[183]: XPC error messaging com.apple.IconServicesAgent: Connection invalid

1/4/14 12:44:24.605 PM com.apple.launchd[1]: (com.apple.coresymbolicationd[4390]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:44:24.605 PM com.apple.launchd[1]: (com.apple.coresymbolicationd[4390]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:44:24.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4293 [com.apple.MailSe]

1/4/14 12:44:24.690 PM com.apple.launchd[1]: (com.apple.MailServiceAgent[4293]) Exited: Killed: 9

1/4/14 12:44:24.724 PM Safari[4657]: XPC error messaging com.apple.IconServicesAgent: Connection interrupted

1/4/14 12:44:24.917 PM Safari[4657]: XPC error messaging com.apple.IconServicesAgent: Connection invalid

1/4/14 12:44:24.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4396 [DataDetectorsDyn]

1/4/14 12:44:25.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4286 [recentsd]

1/4/14 12:44:25.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4688 [backupd-helper]

1/4/14 12:44:25.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4689 [WiFiKeychainProx]

1/4/14 12:44:25.322 PM com.apple.launchd.peruser.501[170]: (com.apple.recentsd[4286]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:44:25.322 PM com.apple.launchd.peruser.501[170]: (com.apple.recentsd[4286]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:44:25.770 PM com.apple.launchd[1]: (com.apple.DataDetectorsDynamicData[4396]) Exited: Killed: 9

1/4/14 12:44:25.770 PM com.apple.launchd[1]: (com.apple.backupd-auto[4688]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:44:25.770 PM com.apple.launchd[1]: (com.apple.backupd-auto[4688]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:44:25.543 PM DashboardClient[368]: XPC error messaging com.apple.IconServicesAgent: Connection interrupted

1/4/14 12:44:25.770 PM com.apple.launchd.peruser.501[170]: (com.apple.wifi.WiFiKeychainProxy[4689]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:44:25.770 PM com.apple.launchd.peruser.501[170]: (com.apple.wifi.WiFiKeychainProxy[4689]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:44:25.953 PM Preview[4445]: XPC error messaging com.apple.IconServicesAgent: Connection interrupted

1/4/14 12:44:25.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4514 [aosnotifyd]

1/4/14 12:44:25.963 PM DashboardClient[368]: XPC error messaging com.apple.IconServicesAgent: Connection invalid

1/4/14 12:44:26.124 PM Preview[4445]: XPC error messaging com.apple.IconServicesAgent: Connection invalid

1/4/14 12:44:26.380 PM com.apple.launchd[1]: (com.apple.AOSNotification[4514]) Exited: Killed: 9

1/4/14 12:44:31.413 PM WiFiKeychainProxy[4696]: [NO client logger] <Aug 30 2013 23:40:46> WIFICLOUDSYNC WiFiCloudSyncEngineCreate: created...

1/4/14 12:44:31.413 PM WiFiKeychainProxy[4696]: [NO client logger] <Aug 30 2013 23:40:46> WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: WiFiCloudSyncEngineCallbacks version - 0, bundle id - com.apple.wifi.WiFiKeychainProxy

1/4/14 12:44:31.415 PM secd[4311]: SecErrorGetOSStatus unknown error domain: com.apple.security.sos.error for error: The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)

1/4/14 12:44:31.415 PM secd[4311]: securityd_xpc_dictionary_handler WiFiKeychainProx[4696] DeviceInCircle The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)

1/4/14 12:47:09.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4322 [com.apple.CodeSi]

1/4/14 12:47:09.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4692 [tccd]

1/4/14 12:47:09.383 PM com.apple.launchd[1]: (com.apple.CodeSigningHelper[4322]) Exited: Killed: 9

1/4/14 12:47:09.383 PM com.apple.launchd[1]: (com.apple.tccd.system[4692]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:47:09.383 PM com.apple.launchd[1]: (com.apple.tccd.system[4692]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:47:09.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4338 [com.apple.intern]

1/4/14 12:47:10.000 PM kernel[0]: memorystatus_thread: idle exiting pid 4332 [tccd]

1/4/14 12:47:10.529 PM com.apple.launchd[1]: (com.apple.internetaccounts[4338]) Exited: Killed: 9

1/4/14 12:47:10.527 PM com.apple.launchd.peruser.501[170]: (com.apple.tccd[4332]) Idle-exit job was jettisoned. Will bypass throttle interval for next on-demand launch.

1/4/14 12:47:10.527 PM com.apple.launchd.peruser.501[170]: (com.apple.tccd[4332]) assertion failed: 13B42: launchd + 39476 [C35AEAF6-FCF6-3C64-9FC8-38829064F8A8]: 0x9

1/4/14 12:47:32.854 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "iTunes Helper" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x14a97, PID 1718)

1/4/14 12:47:32.855 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "Dashboard" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0xbfa3, PID 368)

1/4/14 12:47:32.855 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "Dashboard" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x9287, PID 367)

1/4/14 12:47:32.855 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "Dashboard" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x13407, PID 369)

1/4/14 12:47:32.855 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "CrashPlan menu bar" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x2a07, PID 262)

1/4/14 12:47:32.856 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "EEventManager" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x270b, PID 242)

1/4/14 12:47:32.856 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "UserEventAgent" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x10303, PID 174)

1/4/14 12:47:32.856 PM WindowServer[107]: CGError post_notification(const CGSNotificationType, void *const, const size_t, const bool, const CGSRealTimeDelta, const int, const CGSConnectionID *const, const pid_t): Timed out 1.000 second wait for reply from "loginwindow" for synchronous notification type 102 (kCGSDisplayWillSleep) (CID 0x8207, PID 39)

1/4/14 12:47:33.112 PM WindowServer[107]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x7fa81bdc3da0(2001)

1/4/14 12:47:34.572 PM WindowServer[107]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x7fa81bdc3da0(2001)

1/4/14 12:48:10.402 PM WindowServer[107]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 274.41 seconds (server forcibly re-enabled them after 1.00 seconds)

1/4/14 12:48:32.795 PM CrashPlan menu bar[262]: MasterControlProgram ** WE ARE __NOT__ CONNECTED **

1/4/14 12:48:40.083 PM periodic-wrapper[4699]: Running daily periodic task.

1/4/14 12:48:51.000 PM kernel[0]: AirPort_Brcm43xx::powerChange: System Sleep

1/4/14 12:48:53.000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Resume -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xc400 ****

1/4/14 12:48:53.000 PM kernel[0]: hibernate image path: /var/vm/sleepimage

1/4/14 12:48:53.000 PM kernel[0]: efi pagecount 540

1/4/14 12:48:53.000 PM kernel[0]: hibernate_page_list_setall(preflight 1) start 0xffffff8075a41000, 0xffffff8075a76000

1/4/14 12:48:53.000 PM kernel[0]: hibernate_page_list_setall time: 122 ms

1/4/14 12:48:53.000 PM kernel[0]: pages 393772, wire 123530, act 63870, inact 10523, cleaned 0 spec 21, zf 1022, throt 0, compr 122344, xpmapped 3399851

1/4/14 12:48:53.000 PM kernel[0]: could discard act 8866 inact 42119 purgeable 2877 spec 18600 cleaned 0

1/4/14 12:48:53.000 PM kernel[0]: hibernate_page_list_setall preflight pageCount 321310 est comp 48 setfile 681928964 min 2147483648

1/4/14 12:48:53.000 PM kernel[0]: [0x3e91fde000, 0x40000000]

1/4/14 12:48:53.000 PM kernel[0]: [0x3ed1fde000, 0x40000000]

1/4/14 12:48:53.000 PM kernel[0]: [0x0, 0x0]

1/4/14 12:48:53.000 PM kernel[0]: kern_open_file_for_direct_io(0) took 67 ms

1/4/14 12:48:53.000 PM kernel[0]: Opened file /var/vm/sleepimage, size 2147483648, partition base 0x0, maxio 2000000 ssd 0

1/4/14 12:48:53.000 PM kernel[0]: hibernate image major 1, minor 0, blocksize 4096, pollers 5

1/4/14 12:48:53.000 PM kernel[0]: hibernate_alloc_pages act 75622, inact 53671, anon 1249, throt 0, spec 18632, wire 123694, wireinit 98244

1/4/14 12:48:53.000 PM kernel[0]: hibernate_setup(0) took 0 ms

1/4/14 12:48:53.000 PM kernel[0]: 00000000 00000020 NVEthernet::setLinkStatus - not Active

1/4/14 12:48:53.000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xc400 ****

1/4/14 12:49:08.000 PM kernel[0]: hibernate_page_list_setall(preflight 0) start 0xffffff8075a41000, 0xffffff8075a76000

1/4/14 12:49:08.000 PM kernel[0]: hibernate_page_list_setall time: 153 ms

1/4/14 12:49:08.000 PM kernel[0]: pages 395745, wire 125336, act 65781, inact 10524, cleaned 0 spec 24, zf 1020, throt 0, compr 122158, xpmapped 3411856

1/4/14 12:49:08.000 PM kernel[0]: could discard act 8867 inact 42266 purgeable 1113 spec 18656 cleaned 0

1/4/14 12:49:08.000 PM kernel[0]: hibernate_page_list_setall found pageCount 324843

1/4/14 12:49:08.000 PM kernel[0]: IOHibernatePollerOpen, ml_get_interrupts_enabled 0

1/4/14 12:49:08.000 PM kernel[0]: IOHibernatePollerOpen(0)

1/4/14 12:49:08.000 PM kernel[0]: encryptStart 14010

1/4/14 12:49:08.000 PM kernel[0]: bitmap_size 0x1e054, previewSize 0x1e2f18, writing 323114 pages @ 0x214f7c

1/4/14 12:49:08.000 PM kernel[0]: encryptEnd 6f5ec00

1/4/14 12:49:08.000 PM kernel[0]: image1Size 0xbbbb000, encryptStart1 0x14010, End1 0x6f5ec00

1/4/14 12:49:08.000 PM kernel[0]: encryptStart bbbb000

1/4/14 12:49:08.000 PM kernel[0]: encryptEnd 27d69800

1/4/14 12:49:08.000 PM kernel[0]: PMStats: Hibernate write took 11509 ms

1/4/14 12:49:08.000 PM kernel[0]: all time: 11509 ms, comp bytes: 1323765760 time: 1348 ms 936 Mb/s, crypt bytes: 588223472 time: 3438 ms 163 Mb/s,

1/4/14 12:49:08.000 PM kernel[0]: image 668377088 (31%), uncompressed 1323765760 (323185), compressed 663056848 (50%), sum1 ea6ef295, sum2 74c0b425

1/4/14 12:49:08.000 PM kernel[0]: zeroPageCount 20067, wiredPagesEncrypted 71095, wiredPagesClear 52583, dirtyPagesEncrypted 199507

1/4/14 12:49:08.000 PM kernel[0]: hibernate_write_image done(0)

1/4/14 12:49:08.000 PM kernel[0]: sleep

1/4/14 12:49:08.000 PM kernel[0]: Wake reason: OHC1

1/4/14 1:20:15.000 PM kernel[0]: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake

1/4/14 1:20:15.000 PM kernel[0]: Previous Sleep Cause: 5

1/4/14 1:20:15.000 PM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 6 of Hub at 0x4000000) may have caused a wake by issuing a remote wakeup (2)

1/4/14 1:20:15.000 PM kernel[0]: full wake (reason 1) 118 ms

1/4/14 1:20:15.000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Resume -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xc400 ****

1/4/14 1:20:15.000 PM kernel[0]: wlEvent: en1 en1 Link DOWN virtIf = 0

1/4/14 1:20:15.000 PM kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).

1/4/14 1:20:15.000 PM kernel[0]: en1: 802.11d country code set to 'X0'.

1/4/14 1:20:15.000 PM kernel[0]: en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165

1/4/14 1:20:15.000 PM kernel[0]: 00000000 00000020 NVEthernet::setLinkStatus - not Active

1/4/14 1:20:18.759 PM WindowServer[107]: CGXDisplayDidWakeNotification [120718337675334]: posting kCGSDisplayDidWake

1/4/14 1:20:19.200 PM WindowServer[107]: handle_will_sleep_auth_and_shield_windows: NULL shield_window (lock state: 1)

1/4/14 1:20:20.007 PM configd[55]: network changed: v4(en1-:192.168.1.4) DNS- Proxy-

1/4/14 1:20:20.012 PM UserEventAgent[11]: Captive: CNPluginHandler en1: Inactive

1/4/14 1:20:20.024 PM netbiosd[4583]: network_reachability_changed : network is not reachable, netbiosd is shutting down

1/4/14 1:20:20.719 PM WindowServer[107]: disable_update_timeout: UI updates were forcibly disabled by application "smcFanControl" for over 1.00 seconds. Server has re-enabled them.

1/4/14 1:20:20.720 PM WindowServer[107]: common_reenable_update: UI updates were finally reenabled by application "smcFanControl" after 1.96 seconds (server forcibly re-enabled them after 1.96 seconds)

1/4/14 1:20:22.243 PM configd[55]: setting hostname to "anthony-licalsis-macbook-pro.local"

1/4/14 1:20:26.000 PM kernel[0]: en1: 802.11d country code set to 'US'.

1/4/14 1:20:26.000 PM kernel[0]: en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 36 40 44 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165

1/4/14 1:20:33.439 PM WindowServer[107]: disable_update_timeout: UI updates were forcibly disabled by application "SystemUIServer" for over 1.00 seconds. Server has re-enabled them.

1/4/14 1:20:33.882 PM WindowServer[107]: common_reenable_update: UI updates were finally reenabled by application "SystemUIServer" after 1.44 seconds (server forcibly re-enabled them after 1.00 seconds)

1/4/14 1:20:35.418 PM awacsd[59]: KV HTTP 0

1/4/14 1:20:39.351 PM CrashPlan menu bar[262]: MasterControlProgram connection attempt made.

1/4/14 1:20:40.000 PM kernel[0]: MacAuthEvent en1 Auth result for: 00:26:b8:a8:ee:44 MAC AUTH succeeded

1/4/14 1:20:40.000 PM kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0

1/4/14 1:20:40.000 PM kernel[0]: AirPort: Link Up on en1

1/4/14 1:20:40.000 PM kernel[0]: en1: BSSID changed to 00:26:b8:a8:ee:44

1/4/14 1:20:40.000 PM kernel[0]: AirPort: RSN handshake complete on en1

1/4/14 1:20:40.289 PM configd[55]: network changed: DNS* Proxy

1/4/14 1:20:40.396 PM mDNSResponder[36]: mDNSPlatformSendUDP: sendto(8) failed to send packet on InterfaceID 0000000000000005 en1/4 to 224.0.0.251:5353 skt 8 error -1 errno 51 (Network is unreachable) 6749821639 MessageCount is 10

1/4/14 1:20:40.477 PM awacsd[59]: KV HTTP 0

1/4/14 1:20:40.718 PM UserEventAgent[11]: Captive: [CNInfoNetworkActive:1655] en1: SSID 'Z5YNK' making interface primary (cache indicates network not captive)

1/4/14 1:20:40.718 PM UserEventAgent[11]: Captive: CNPluginHandler en1: Evaluating

1/4/14 1:20:40.962 PM UserEventAgent[11]: Captive: en1: Not probing 'Z5YNK' (cache indicates not captive)

1/4/14 1:20:40.963 PM UserEventAgent[11]: Captive: CNPluginHandler en1: Authenticated

1/4/14 1:20:41.808 PM CrashPlan menu bar[262]: MasterControlProgram ** WE ARE CONNECTED **

1/4/14 1:20:41.841 PM configd[55]: network changed: v4(en1!:192.168.1.4) DNS+ Proxy+ SMB

1/4/14 1:20:41.940 PM configd[55]: setting hostname to "anthonyalsismbp.home"

1/4/14 1:20:44.000 PM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1

1/4/14 1:20:46.813 PM apsd[61]: Unrecognized leaf certificate

1/4/14 1:20:49.095 PM digest-service[4746]: label: default

1/4/14 1:20:49.095 PM digest-service[4746]: dbname: od:/Local/Default

1/4/14 1:20:49.095 PM digest-service[4746]: mkey_file: /var/db/krb5kdc/m-key

1/4/14 1:20:49.095 PM digest-service[4746]: acl_file: /var/db/krb5kdc/kadmind.acl

1/4/14 1:20:49.608 PM sandboxd[4719]: ([63]) airportd(63) deny file-read-metadata /Library/Preferences/com.apple.security-common.plist

1/4/14 1:20:49.928 PM digest-service[4746]: digest-request: uid=0

1/4/14 1:20:50.818 PM sandboxd[4719]: ([63]) airportd(63) deny file-read-data /Library/Preferences/com.apple.security-common.plist

1/4/14 1:20:51.924 PM digest-service[4746]: digest-request: netr probe 0

1/4/14 1:20:51.926 PM digest-service[4746]: digest-request: init request

1/4/14 1:20:51.954 PM fseventsd[46]: could not open <</Volumes/UNTITLED 1/.fseventsd/fseventsd-uuid>> (No such file or directory)

1/4/14 1:20:51.955 PM fseventsd[46]: log dir: /Volumes/UNTITLED 1/.fseventsd getting new uuid: BFD9D72A-1032-47DA-995E-13C2C50E4015

1/4/14 1:20:53.562 PM airportd[63]: _doAutoJoin: Already associated to “Z5YNK”. Bailing on auto-join.

1/4/14 1:20:54.054 PM digest-service[4746]: digest-request: init return domain: ANTHONYALSISMBP server: ANTHONYALSISMBP indomain was: <NULL>

1/4/14 1:20:55.441 PM CrashPlan menu bar[262]: CPMessageHandler Asked to change 'isConnected' status for GUID 4200, but I couldn't find any computer with that GUID.

1/4/14 1:20:55.453 PM xpcproxy[4760]: assertion failed: 13B42: xpcproxy + 3438 [EE7817B0-1FA1-3603-B88A-BD5E595DA86F]: 0x2

1/4/14 1:20:56.004 PM ntpd[108]: ntpd: time set +0.484883 s

1/4/14 1:20:57.045 PM com.apple.time[174]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

1/4/14 1:21:02.890 PM digest-service[4746]: digest-request: uid=0

1/4/14 1:21:02.890 PM digest-service[4746]: digest-request: init request

1/4/14 1:21:02.893 PM digest-service[4746]: digest-request: init return domain: ANTHONYALSISMBP server: ANTHONYALSISMBP indomain was: <NULL>

1/4/14 1:21:05.122 PM com.apple.backupd[4772]: Starting automatic backup

1/4/14 1:21:06.758 PM ntpd[108]: FREQ state ignoring -0.001955 s

1/4/14 1:21:10.051 PM WindowServer[107]: disable_update_timeout: UI updates were forcibly disabled by application "Dashboard" for over 1.00 seconds. Server has re-enabled them.

1/4/14 1:21:10.533 PM WindowServer[107]: disable_update_timeout: UI updates were forcibly disabled by application "Dock" for over 1.00 seconds. Server has re-enabled them.

1/4/14 1:21:11.312 PM WindowServer[107]: common_reenable_update: UI updates were finally reenabled by application "Dock" after 1.78 seconds (server forcibly re-enabled them after 1.00 seconds)

1/4/14 1:21:11.313 PM WindowServer[107]: common_reenable_update: UI updates were finally reenabled by application "Dashboard" after 2.26 seconds (server forcibly re-enabled them after 1.00 seconds)

1/4/14 1:21:18.000 PM kernel[0]: hfs: mounted Recovery HD on device disk0s3

1/4/14 1:21:18.707 PM fseventsd[46]: Logging disabled completely for device:1: /Volumes/Recovery HD

1/4/14 1:21:19.000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xc400 ****

1/4/14 1:21:19.038 PM mds[35]: (Normal) Volume: volume:0x7fa854411800 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD

1/4/14 1:21:19.397 PM com.apple.SecurityServer[14]: Killing auth hosts

1/4/14 1:21:19.397 PM com.apple.SecurityServer[14]: Session 100112 destroyed

1/4/14 1:21:19.970 PM com.apple.SecurityServer[14]: Session 100113 created

1/4/14 1:21:22.094 PM com.apple.security.XPCKeychainSandboxCheck[4800]: Can't get dir or base (likely out of memory) for

1/4/14 1:21:22.094 PM com.apple.security.XPCKeychainSandboxCheck[4800]: Can't get sandbox fs extension for , status=-1 errno=No such file or directory ext=(null)

1/4/14 1:21:27.391 PM com.apple.InputMethodKit.UserDictionary[4813]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](760): CoreData: Ubiquity: Tony~EF469286-1755-5BAB-80B7-A26F128DEA9F:UserDictionary

Using local storage: 1

1/4/14 1:21:28.242 PM com.apple.time[174]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

1/4/14 1:21:28.000 PM kernel[0]: hfs: unmount initiated on Recovery HD on device disk0s3

1/4/14 1:21:29.965 PM CalendarAgent[234]: Account refresh finished without error

com.apple.message.domain: com.apple.calendar.account_refresh

com.apple.message.signature: signature

com.apple.message.result: success

Sender_Mach_UUID: 1FFEB79A-E424-33F2-825D-A61EBB6A9438

1/4/14 1:21:32.061 PM com.apple.NotesMigratorService[4821]: Joined Aqua audit session

1/4/14 1:21:32.312 PM com.apple.internetaccounts[4760]: An instance 0x7fdfe2dbe8a0 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:

<NSKeyValueObservationInfo 0x7fdfe2dc02f0> (

<NSKeyValueObservance 0x7fdfe2dc0120: Observer: 0x7fdfe2dbc520, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x7fff855f044b, Property: 0x7fdfe2dbfa20>

)

1/4/14 1:21:32.409 PM com.apple.internetaccounts[4760]: An instance 0x7fdfe3014df0 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:

<NSKeyValueObservationInfo 0x7fdfe3015210> (

<NSKeyValueObservance 0x7fdfe3014ea0: Observer: 0x7fdfe2e7c130, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x7fff855f044b, Property: 0x7fdfe2dbfa20>

)

1/4/14 1:21:32.450 PM com.apple.internetaccounts[4760]: An instance 0x7fdfe30bfff0 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:

<NSKeyValueObservationInfo 0x7fdfe30c0110> (

<NSKeyValueObservance 0x7fdfe30c00a0: Observer: 0x7fdfe30bef00, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x7fff855f044b, Property: 0x7fdfe2dbfa20>

)

1/4/14 1:21:32.459 PM com.apple.internetaccounts[4760]: An instance 0x7fdfe3327420 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:

<NSKeyValueObservationInfo 0x7fdfe33275b0> (

<NSKeyValueObservance 0x7fdfe33274d0: Observer: 0x7fdfe3326350, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x7fff855f044b, Property: 0x7fdfe2dbfa20>

)

1/4/14 1:21:32.543 PM com.apple.internetaccounts[4760]: An instance 0x7fdfe364ce60 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:

<NSKeyValueObservationInfo 0x7fdfe364cf80> (

<NSKeyValueObservance 0x7fdfe364cf10: Observer: 0x7fdfe364bd90, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x7fff855f044b, Property: 0x7fdfe2dbfa20>

)

1/4/14 1:21:33.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1388859695

1/4/14 1:21:33.691 PM com.apple.mtmd[34]: Set snapshot time: 2014-01-04 13:21:35 -0500 (current time: 2014-01-04 13:21:33 -0500)

1/4/14 1:21:35.036 PM com.apple.InputMethodKit.UserDictionary[4813]: -[PFUbiquitySwitchboardEntryMetadata setUseLocalStorage:](760): CoreData: Ubiquity: Tony~EF469286-1755-5BAB-80B7-A26F128DEA9F:UserDictionary

Using local storage: 0

1/4/14 1:21:37.390 PM syncdefaultsd[4780]: [AOSAccounts] : IAAppProvider::CopyAccountUIDForUser Timed out waiting

1/4/14 1:21:38.695 PM sandboxd[4719]: ([4743]) com.apple.WebKit(4743) deny file-read-data /Library/Preferences/com.apple.security-common.plist

1/4/14 1:21:41.699 PM com.apple.internetaccounts[4760]: *** Warning: Timed out waiting for one or more plugins.

1/4/14 1:21:41.990 PM accountsd[4824]: assertion failed: 13B42: liblaunch.dylib + 25164 [FCBF0A02-0B06-3F97-9248-5062A9DEB32C]: 0x25

1/4/14 1:21:45.969 PM com.apple.backupd[4772]: Backing up to /dev/disk2s6: /Volumes/LaCie/Backups.backupdb

1/4/14 1:22:01.353 PM com.apple.backupd[4772]: Will copy (21.1 MB) from Macintosh HD

1/4/14 1:22:01.400 PM com.apple.backupd[4772]: Found 463 files (21.1 MB) needing backup

1/4/14 1:22:01.498 PM com.apple.backupd[4772]: 3.22 GB required (including padding), 301.42 GB available

1/4/14 1:22:54.391 PM WindowServer[107]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

1/4/14 1:22:55.889 PM WindowServer[107]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 2.50 seconds (server forcibly re-enabled them after 1.00 seconds)

1/4/14 1:23:02.785 PM sandboxd[4719]: ([4828]) com.apple.WebKit(4828) deny file-read-data /Library/Preferences/com.apple.security-common.plist

1/4/14 1:24:30.826 PM com.apple.backupd[4772]: Copied 651 items (21.1 MB) from volume Macintosh HD. Linked 2509.

Reply

Answer 4

Linc Davis

Level 10

209,941 points

Jan 4, 2014 10:39 AM in response to Geezer Stud

Back up all data, then triple-click anywhere in the line of text below on this page to select it:

/var/db/crls

Copy the selected text to the Clipboard ( command-C). In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens ( command-V). You won't see what you pasted because a line break is included. Press return.

From the folder that opens, move these two files to the Trash:

crlcache.db
ocspcache.db

You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.

Reply

Answer 5

Geezer Stud Author

Level 1

0 points

Jan 4, 2014 11:46 AM in response to Geezer Stud

Load time for mail remains the same. During load time, the Activity Monitor is showing two processes using 90 to 102% of CPU:

com.apple.internetaccounts

mail(not responding}

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Answer 6

Linc Davis

Level 10

209,941 points

Jan 4, 2014 11:53 AM in response to Geezer Stud

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

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Answer 7

Geezer Stud Author

Level 1

0 points

Jan 4, 2014 12:59 PM in response to Geezer Stud

Upon completion of step 1 the mail app loaded immediatly in the guest mode. Am proceeding to step 2

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Answer 8

Geezer Stud Author

Level 1

0 points

Jan 4, 2014 2:48 PM in response to Geezer Stud

Finished step 2 problem remains the same.

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Answer 9

Linc Davis

Level 10

209,941 points

Jan 4, 2014 4:05 PM in response to Geezer Stud

Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Containers/com.apple.mail

Right-click or control-click the highlighted line and select

Services ▹ Reveal

from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.

Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:

~/Library/Containers/com.apple.MailServiceAgent

Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

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Answer 10

Geezer Stud Author

Level 1

0 points

Jan 4, 2014 5:38 PM in response to Geezer Stud

I'm in trouble. When I logged back in the finder window closed and the folder com.apple.mail is on the desktop. Mail still not loading. How do I get the folder back into finder?

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Answer 11

Linc Davis

Level 10

209,941 points

Jan 4, 2014 6:00 PM in response to Geezer Stud

Use the same procedure you used to open it the first time. Otherwise, open the Library folder in your home folder by holding down the option key and selecting

Go ▹ Library

from the Finder menu bar. Navigate in the usual way to the folder indicated above.

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Answer 12

Geezer Stud Author

Level 1

0 points

Jan 4, 2014 7:08 PM in response to Geezer Stud

Ok, every thing is back where it belongs. Mail is still AFU. I had to use Time Machine to repopulate mail, it was a complete blank when it finally loaded.

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Answer 13

Linc Davis

Level 10

209,941 points

Jan 4, 2014 7:16 PM in response to Geezer Stud

If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on principle, not because of anything suggested in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help to identify which such modifications you've installed, as well as some other aspects of the state of the system that may be pertinent.

Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. Here's a brief summary: You copy a line of text from this web page into a window in another application. You wait about a minute. Then you paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, paste again. That's all there is to it. Details follow.

You may have started the computer in "safe" mode. Preferably, these steps should be taken while booted in “normal” mode. If the system is now running in safe mode and is bootable in normal mode, reboot as usual. If it only boots in safe mode, proceed anyway.

Below are instructions to run a UNIX shell script. It does nothing but produce human-readable output. However, you need to be cautious about running any program at the behest of a stranger on a public message board. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of ill effects. If you can't satisfy yourself that these instructions are safe, don't follow them.

The script will line-wrap or scroll in your browser, but it's really a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.

If you have more than one user, and the affected user is not an administrator, then please run the script twice: once while logged in as the affected user, and once as an administrator. The results may be different. The administrator is the user that is created automatically on a new computer when you start it for the first time. If you can't log in as an administrator, just run the script as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

Triple-click anywhere in the line of text below on this page to select it:

clear; PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && o=$(sed 's/^/ /' <<< "$o") && printf '\n%s:\n\n%s\n' "$1" "$o"; }; PC () { o=$(egrep -v '^[[:blank:]]*($|#)' "$2"); PR "$1"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; PN () { [[ $o -eq 0 ]] || printf "\n%s: %s\n" "$1" $o; }; a=$(id | grep -w '80(admin)'); [[ "$a" ]] && sudo true && r=1 || r=; { [[ "$a" ]] || echo $'No admin access\n'; [[ "$a" && ! "$r" ]] && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=$(system_profiler SPDiagnosticsDataType | sed '5,6!d'); fgrep -q P <<< "$o" && o=; PR "POST"; o=$(($(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); PN "Pageouts (MiB)"; s=( $(sar -u 1 10 | sed '$!d') ); [[ ${s[4]} -lt 90 ]] && o=$( printf 'User %s%%\t\tSystem %s%%' ${s[1]} ${s[3]} ) || o=; PR "Total CPU usage"; [[ "$o" ]] && o=$(ps acrx -o comm,ruid,%cpu | sed '2!d'); PR "Max %CPU by process (name, UID, %)"; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; PC "cron configuration" /e*/cron*; o=$(crontab -l | grep [^[:blank:]]); PR "User cron tasks"; PC "Global launchd configuration" /e*/lau*; PC "Per-user launchd configuration" ~/.lau*; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l); PN "Restricted user files"; cd; o=$(find -L /S*/L*/E* {,/}L*/{A*d,Compon,Ex,In,Keyb,Mail/**,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist") || ID=; ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s\n\t(%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; o=$(system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l); PN "Font problems"; for d in {,/}L*/{La,Priv,Sta}*; do o=$(ls -A "$d"); PR "$d"; done; [ "$r" ] && { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l | grep [^[:blank:]]); PR "Root cron tasks"; }; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; print}'); PR "Log check"; } 2> /dev/null | pbcopy; exit

Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately, leaving the Terminal window empty. If that doesn't happen, press the return key.

If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter your password, the script will run anyway, but it will produce less information. In most cases, the difference is not important, so don't worry about it.

The script may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "[Process completed]" to appear in the Terminal window.

You can then quit Terminal. The output of the script will have been copied to the Clipboard automatically. All you have to do is paste into a reply to this message by pressing command-V again.

Please note:

☞ This procedure is all copy-and-paste — type nothing in the Terminal window except your login password if and when prompted.

☞ Remember to post the output. It's already in the Clipboard when you see "[Process completed]" in the Terminal window. You don't have to copy the output; just paste into your web browser.

☞ If any personal information, such as your name or email address, appears in the output, anonymize it before posting. Usually that won't be necessary.

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Answer 14

Geezer Stud Author

Level 1

0 points

Jan 4, 2014 7:52 PM in response to Geezer Stud

Boot Mode: Normal

Loaded extrinsic user agents:

com.google.keystone.system.agent

com.crashplan.javacheck

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

Safari extensions:

Coupons at Checkout

AdBlock

Restricted user files: 426

Extrinsic loadable bundles:

/System/Library/Extensions/hp_psa640_io_enabler.kext

(com.hp.hpio.hp_psa640_io_enabler)

/System/Library/Extensions/hp_qc_io_enabler.kext

(com.hp.hpio.hp_psa530_630_io_enabler)

Library/Address Book Plug-Ins/SkypeABDialer.bundle

(com.skype.skypeabdialer)

Library/Address Book Plug-Ins/SkypeABSMS.bundle

(com.skype.skypeabsms)

Library/Audio/Plug-Ins/Components/A52Codec.component

(com.shepmater.A52Codec)

Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

(com.Google.GoogleEarthPlugin.plugin)

Library/Internet Plug-Ins/Move-Media-Player.plugin

(com.movenetworks.movemediaplayer.plugin)

Library/Internet Plug-Ins/Picasa.plugin

(com.google.PicasaPlugin)

Library/Internet Plug-Ins/Unity Web Player.plugin

(com.unity.UnityWebPlayer)

Library/PreferencePanes/Perian.prefPane

(org.perian.PerianPane)

Library/QuickTime/AC3MovieImport.component

(com.cod3r.ac3movieimport)

Library/QuickTime/Perian.component

(org.perian.Perian)

/Library/Audio/MIDI Drivers/EmagicUSBMIDIDriver.plugin

(info.emagic.driver.unitor)

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

(net.telestream.wmv.import)

/Library/Audio/Plug-Ins/Components/SmartMusicSoftSynth.component

(com.makemusic.audiounit.smartmusicsoftsynth)

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

(com.adobe.acrobat.pdfviewer)

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

(com.adobe.acrobat.pdfviewerNPAPI)

/Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin.plugin

(com.AmazonMP3DownloaderPluginLib.Amazon MP3 Downloader Plugin)

/Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin1017287.plugin

(com.AmazonMP3DownloaderPluginLib.Amazon MP3 Downloader Plugin)

/Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin

(com.coupons.plugin.mozilla-plugin)

/Library/Internet Plug-Ins/CouponPrinter-Safari.webplugin

(com.coupons.plugin.safari-plugin)

/Library/Internet Plug-Ins/Flash Player.plugin

(com.macromedia.Flash Player.plugin)

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

(net.telestream.wmv.plugin)

/Library/Internet Plug-Ins/GarminGpsControl.plugin

(com.garmin.GarminGpsControl)

/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

(com.Google.GoogleEarthPlugin.plugin)

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

(com.google.googletalkbrowserplugin)

/Library/Internet Plug-Ins/npgtpo3dautoplugin.plugin

(com.google.o3d)

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

(com.google.o1dbrowserplugin)

/Library/Internet Plug-Ins/Silverlight.plugin

(com.microsoft.SilverlightPlugin)

/Library/Internet Plug-Ins/WidevineMediaOptimizer.plugin

(com.WidevineMediaOptimizerLib.Widevine Media Optimizer_x86_64)

/Library/PreferencePanes/Flash Player.prefPane

(com.adobe.flashplayerpreferences)

/Library/PreferencePanes/Flip4Mac WMV.prefPane

(net.telestream.wmv.prefpane)

/Library/QuickLook/Finale.qlgenerator

(com.makemusic.qlgenerator.Finale)

/Library/QuickTime/Flip4Mac WMV Advanced.component

(net.telestream.wmv.advanced)

/Library/QuickTime/Flip4Mac WMV Export.component

(net.telestream.wmv.export)

/Library/QuickTime/Flip4Mac WMV Import.component

(net.telestream.wmv.import)

/Library/Spotlight/Finale.mdimporter

(com.makemusic.MDImporter.Finale)

Font problems: 8

Library/LaunchAgents:

.DS_Store

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist

com.crashplan.javacheck.plist

/Library/LaunchAgents:

com.google.keystone.agent.plist

com.oracle.java.Java-Updater.plist

/Library/LaunchDaemons:

com.adobe.fpsaud.plist

com.crashplan.engine.plist

com.google.keystone.daemon.plist

com.oracle.java.Helper-Tool.plist

/Library/StartupItems:

HP IO

Loaded extrinsic daemons:

com.google.keystone.daemon

com.crashplan.engine

com.adobe.fpsaud

Log check:

Dec 29 20:28:36 kernel[0] <Debug>: nspace-handler-unblock: did not find token 1012

Dec 31 14:52:31 kernel[0] <Debug>: nspace-handler-unblock: did not find token 53791

Jan 4 19:59:08 kernel[0] <Debug>: nspace-handler-unblock: did not find token 11098

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Answer 15

Linc Davis

Level 10

209,941 points

Jan 4, 2014 8:44 PM in response to Geezer Stud

A.

Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.

This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.

Step 1

If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2>&-

This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

Boot into Recovery. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

res

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

B.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

From the application's menu bar, select

File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Boot in safe mode to rebuild the font caches. Boot again as usual and test.

Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. In that case, ask for instructions.

Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

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