I forgot my security question answers and the info apple has is not working for me and I don't want to call them, how do I reset my security questions?

I forgot my security question answers and the info apple gave to me didn't help, how do I reset them, I also don't want to call them?

iPod touch

Posted on Jan 3, 2014 11:28 PM

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1 reply

Jan 4, 2014 12:39 AM in response to Rayray109

From http://support.apple.com/kb/HT5665 :


If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which is likely to be by phone as they need to confirm your id and that it's your account.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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I forgot my security question answers and the info apple has is not working for me and I don't want to call them, how do I reset my security questions?

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