4 Replies Latest reply: Jan 4, 2014 1:42 PM by Jmantheepic
Jmantheepic Level 1 Level 1 (0 points)

My iPad mini with retina is stuck in recovery mode and won't come out of it. I have tried holding the wake/sleep button with the home, but it is still in recovery mode. Every time I plug it into my computer and try to restore the iPad it says after extracting software. The iPad “iPad” could not be restored. An unknown error occurred (17). I have my computer up to date. I got my iPad a week ago.


Mac mini, iOS 7.0.4
  • Diavonex Level 9 Level 9 (66,520 points)

    <deleted>

     

    Message was edited by: Diavonex

  • Diavonex Level 9 Level 9 (66,520 points)

    It is updating your iPad at the same time.

     

     

    10. Extracting Software.

     

     

    11. Preparing iPad for restore.

     

     

    12. Waiting for iPad.

     

     

    13. Verifying iPad restore...

     

     

    14.Restoring iPad software.

     

     

    15. Verifying iPad software.

     

     

    16. Verifying iPad Restore...

     

     

    17. Restoring iPad firmware...

     

     

    18. Your iPad is restored to factory settings; keep iPad connected to computer

     

     

    19. Activate iPad

     

     

    20. Enter Apple ID and Password

     

     

    21. Continue

     

     

    22. Welcome to Your New iPad

     

     

    (a) Set up as new iPad   (b) Restore from this backup (select from list of backups)

     

     

    23. Restore from this backup

     

     

    24. Continue

     

     

    25. Restoring iPad from backup

     

     

    26. The settings of your iPad have been restore; keep iPad connected to computer

     

     

    27. Syncing iPad (Step 1 to 5)

     

     

    28. Preparing apps to sync

     

     

    29. Copying 1 of 9

     

     

    30. Sync apps, movies and music to iPad

     

     

    31. Finishing syncing

     

     

    32. Eject iPad

  • Diavonex Level 9 Level 9 (66,520 points)

    Make sure you temporarily disable antivirus and firewall.

  • Jmantheepic Level 1 Level 1 (0 points)

    I had firewall on, so i turned it off and i dont have anivirus. I get the same responce from itunes.