air play connection keeps dropping

air play connection keeps dropping

Apple TV (2nd generation), iOS 7.0.4

Posted on Jan 4, 2014 10:02 AM

Reply
1 reply

Jan 6, 2014 11:20 AM in response to mshyne

Hi mshyne,


Happy New Year, and welcome to the Support Communities!

The article below gives the basic steps for troubleshooting Airplay:


iOS: Troubleshooting AirPlay and AirPlay Mirroring

http://support.apple.com/kb/TS4215


Troubleshooting performance issues with AirPlay or AirPlay Mirroring

If you are experiencing intermittent playback or significant network lag with AirPlay or AirPlay Mirroring, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your iOS device, Apple TV or AirPort Express.

Try the following suggestions:

  • Ensure that other devices are not trying to stream to the same Apple TV at the same time.
  • Turn off Bluetooth on your iOS device by tapping Settings > Bluetooth.
  • Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
  • Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
  • If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
  • If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
  • If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
  • Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.



Cheers,



- Judy

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air play connection keeps dropping

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