HT204289: How to AirPlay content from your iPhone, iPad, or iPod touch

Learn about How to AirPlay content from your iPhone, iPad, or iPod touch
mshyne

Q: air play connection keeps dropping

air play connection keeps dropping

Apple TV (2nd generation), iOS 7.0.4

Posted on Jan 4, 2014 10:02 AM

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Q: air play connection keeps dropping

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  • by judysings,

    judysings judysings Jan 6, 2014 11:20 AM in response to mshyne
    Community Specialists
    Jan 6, 2014 11:20 AM in response to mshyne

    Hi mshyne,

     

    Happy New Year, and welcome to the Support Communities!


    The article below gives the basic steps for troubleshooting Airplay:

     

    iOS: Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/TS4215

     

    Troubleshooting performance issues with AirPlay or AirPlay Mirroring

    If you are experiencing intermittent playback or significant network lag with AirPlay or AirPlay Mirroring, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your iOS device, Apple TV or AirPort Express.

    Try the following suggestions:

    • Ensure that other devices are not trying to stream to the same Apple TV at the same time.
    • Turn off Bluetooth on your iOS device by tapping Settings > Bluetooth.
    • Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
    • Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
    • If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
    • If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
    • If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
    • Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.

     

     

    Cheers,

     

     

    - Judy