Cannot get my emails despite logging in with my correct username and password
iPhone 4S
Hello, Valeriemitchell.
Thank you for the question. Since you are able to access your email account on other device, this issue could be related to a security feature offered by your email host. Without knowing which email host you use, I will include the best resources that I can. Below, I have included two e-mail troubleshooting articles. The first article covers basic email troubleshooting. The second article will assist you if the email account you are experiencing issues with is a Gmail account.
http://support.apple.com/kb/ts3899
iOS: Gmail account will not connect to Gmail server
http://support.apple.com/kb/TS3058
Hope this helps,
Jason H.
Having problems logging into my email despite my wifi is working. Only able to access my mail from my desktop and not from my iPad, iPod. Error message is my username or password is incorrect. Need assistance to resolve this problem
