i have tried to buy a song from the itunes store, i enter my password to confirm download it then tells me i have to sign in and answer my security questions which i have never come accross so their are no answers to my security questions, if i put what i would answer them as it tells me either one or both of my answers are incorrect, if i fail again it will lock my Apple ID what can i do to fix this?
iPod touch (4th generation), iOS 6.1.3
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
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Alternatives to Reset Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Start here to find your country, and how you can contact Apple:
Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Support in your country and ask to speak to Account Security.
Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID
security question issues
