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Why can i not reset my security questions via e-mail?

Why can't i reset my security questions via e-mail? There is a page on how to do it but you can't actually fill the form out.

iPhone 4, iOS 7.0.4

Posted on Jan 4, 2014 10:16 PM

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1 reply

Jan 5, 2014 2:59 AM in response to kyliesixtyfivethiry

if you are referring to the HT5312 page that you posted from then that only contains instructions for what to do, it's not a form.


To reset your questions yourself you need to already have a a rescue email address (which is not the same thing as an alternate email address) set up on your account - you can see if you do by following the steps on that HT5312 page i.e. go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side (if you have a rescue email address) you will see an option to send security question reset info to your rescue email address.


If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you won't get the reset link on that page - you will need to contact iTunes Support / Apple in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Why can i not reset my security questions via e-mail?

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