gilleskar
Level 1 (0 points)

Q: Unable to connect to home wifi if signal is 2bars or lower (iphone 5)

After updatin to ios 7 beta i ve been experiencing some problems with my phone, one of them was the wifi signal. I tried everything, downgrading upgrading to the official release, restoring etc... but anyways that issue still persists, i still cannot connect to my home network or any network if the signal is under 3bars. Any ideas how to fix this?

Thank you in advance

Cheers.

iPhone 5, iOS 7.0.4

Posted on Jan 5, 2014 2:17 AM

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gilleskar

Q: Unable to connect to home wifi if signal is 2bars or lower (iphone 5)

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  • by sterling r,

    sterling r sterling r Jan 7, 2014 7:08 AM in response to gilleskar
    Community Specialists
    Jan 7, 2014 7:08 AM in response to gilleskar

    Hello gilleskar,

     

    Thanks for your question! It sounds like the Wi-Fi on your phone is unreliable at 2 or fewer strength. I know you have updated from the Beta version of iOS to the newest public released and the issue has persisted. Based on that troubleshooting I would recommend these steps from the article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    2. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    3. Restart your iOS device.
    4. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    5. Tap TS1398_i-1.png and Forget this Network.
    6. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    7. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    8. Update your device to the latest version of software.
    9. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    There is also another section toward the bottom that I would try after this if you need to:

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by gilleskar,

    gilleskar gilleskar Jan 7, 2014 12:41 PM in response to sterling r
    Level 1 (0 points)
    Jan 7, 2014 12:41 PM in response to sterling r

    I've tried all of these suggestions but none of them worked for me and I'm pretty sure thats a software issue and not a hardware one (my friend has the same problem, it seems like if the beta version did something to both our phones) so if you can suggest anything else i would be really greatful..

    thank you again for your help and concern