HT203512: iCloud: Account troubleshooting

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amethystfalls
Level 1 (0 points)

Q: How do I add additional devices to my iCloud storage?

I have recently purchased an iPhone 5s.  I keep getting a message saying my iPhone cannot be backed up because there isn't enough iCloud storage available yet I have 7GB available.
Can anyone advise how I add this new phone to my existing iCloud storage?

Posted on Jan 5, 2014 5:05 AM

by David Menzel,Solvedanswer
David Menzel David Menzel
Level 4 (1,460 points)
A:

Please have a look at "Settings > iCloud > Storage & Backup > Manage Storage", then click on your device in the section "Backups" and check which apps are enabled for the backup and how much space each indivual app needs. E.g. it could be that you have a lot of photos and personal videos on your phone that exceed the amount of storage you have.

Posted on Jan 5, 2014 5:21 AM

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amethystfalls

Q: How do I add additional devices to my iCloud storage?

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  • by David Menzel,Solvedanswer

    David Menzel David Menzel Jan 5, 2014 5:21 AM in response to amethystfalls
    Level 4 (1,460 points)
    Jan 5, 2014 5:21 AM in response to amethystfalls

    Please have a look at "Settings > iCloud > Storage & Backup > Manage Storage", then click on your device in the section "Backups" and check which apps are enabled for the backup and how much space each indivual app needs. E.g. it could be that you have a lot of photos and personal videos on your phone that exceed the amount of storage you have.

  • by snozdop,

    snozdop snozdop Jan 5, 2014 5:22 AM in response to amethystfalls
    Level 5 (5,815 points)
    Jan 5, 2014 5:22 AM in response to amethystfalls

    there isn't enough iCloud storage available yet I have 7GB available.

     

    How big is the backup it is trying to do? If its bigger than 7GB you'll get that message.

     

    Can anyone advise how I add this new phone to my existing iCloud storage?

     

    If your new iPhone 5s is signed in to the same iCloud account as your other devices, then it is already using your existing iCloud storage.

     

    As iCloud only comes with 5GB of free storage per account (not per device) presumably you have purchased additional storage?

  • by amethystfalls,

    amethystfalls amethystfalls Jan 5, 2014 5:31 AM in response to snozdop
    Level 1 (0 points)
    Jan 5, 2014 5:31 AM in response to snozdop

    Thanks. Ive had to purchase more storage. The phone is now backing up. Thanks for the advice.